Founder of Economic Change CIC, Heather has supported the growth of charities and social enterprises since 2000 as an established management consultant, coach and trainer. She has supported over 3000 non-profit business leaders and managers nationally and led over 80 CRM implementations with the Economic Change Team.
She is an expert in business analysis, change management, Salesforce CRM and impact measurement and has worked with and supported many non-profit organisations to change the way they work for the better with new management processes, strategies and digital solutions using Salesforce CRM and partner apps across a range of business functions.
She is a certified in Change Management, Agile Project Management, BSC Requirements Engineering and Business Analysis, Coaching & NLP Practitioner.
She is a certified Salesforce Administrator, 401 Developer, Sales Cloud Consultant and trained in Salesforce CRM Consulting.
Martin Brockwell, Project Manager and Senior Consultant
Martin specialises in large-scale Salesforce CRM implementation and roll-out with national & regional third sector organisations who support vulnerable groups and infrastructure organisations. He has previously worked at NSPCC, De Paul Trust and Family Action supporting the team to measure their social impact and utilise Salesforce CRM, before becoming a consultant and deploying his skill set into a range of projects at Economic Change.
As the project manager and experienced Business Analyst & Salesforce Consultant, he works alongside the client’s management team and co-ordinates efforts of the client & delivery team throughout the implementation period, ensuring that the design process, build, testing and roll-out process goes smoothly.
Graham Williams, Project Manager
Graham is a highly experienced PRINCE2 and Agile project manager with over 9 years’ expertise of concurrently managing a broad range of high profile Salesforce, CRM, data and IT systems projects in the Not-for-Profit sector.
Graham’s experience ranges from CRM Implementations, including Salesforce; data migrations and data management, including Data Protection compliance; and IT based solution enhancements and software development.
Graham has also worked with a variety of organisations, from children’s hospices to large organisations such as Age UK and RNIB and membership teams at Royal Horticultural Society and National Autistic Society.
Graham also holds certifications as an APMG PRINCE2 and Agile Project Manager Practitioner, and Salesforce Administrator.
Sarah Ludbrook, Project Manager and Senior Consultant
Sarah Ludbrook is an experienced and qualified Agile project manager, qualified business analyst and certified Salesforce professional. She joined Economic Change to work on a range of projects following 5 years in-house experience developing and managing the administration of Salesforce CRM at International Services UK, VSO, Restless Development and Teach First. She has specific expertise in using Salesforce to project manage governments funded contracts, volunteers, education programmes, deliver of front-line services, recruitment and HR on a UK and international scale. At VSO she was the sole Salesforce administrator for £60 million government contract (ICS) to recruit 14,0000 volunteers, with 245 users and 100 Chatter users across 12 charities and 27 countries.
She is passionate about helping non-profits adopt innovative technology to increase efficiency. At Economic Change she focusses her time on business analysis, system design. user adoption and training, working with multiple stakeholders to support implementation and adoption of their Salesforce.
Ian Burleigh, Salesforce Consultant and Advanced Administrator
Ian is an outgoing and friendly Salesforce certified administrator with good training skills and extensive practical experience of Salesforce, Microsoft Office and Google Apps.
He has provided consultancy support to many international to local non-profits and businesses through previous roles at Appichar, Thames Reach, Capita and Methods. He has worked exclusively with Salesforce since 2009 undertaking requirements gathering, customisation, data migration, app integration, user training and analytics.
He is an excellent teacher trainer with a proven ability of teaching others key business concepts using clear and simple language. With excellent interpersonal skills, he relishes employing them in training and supporting staff and clients to engage with Cloud Technology and working with people who are technophobic.
He has designed and developed Salesforce systems to track intervention, outcomes monitoring, attendance, membership renewals, volunteer searches and activity, time sheets, reporting and analytics, multicurrency, and integrations with third party apps and solutions, including experience with Vertical Response, Google Apps and Conga Composer.
Charities worked with include: Thames Reach, The British Institute at Ankara, Winston Churchill Memorial Trust, Community Impact Bucks, Coram, Prisoners Abroad, Trust Thamesmead, Carers in Hertfordshire, Clean Break Theatre Company, Lumos Foundation, Greenpeace International, Thai Children’s Trust, The English Province of the Order of Preachers, Livity.
Cliodhna Egan (Clio)
Cliodhna Egan (Clio) is an experienced Salesforce Administrator, Project Manager, Business Analyst and Trainer. She started her career in Cloud Computing working in-house in Salesforce.com (Dublin) from 2003-2008 and delivered the System Administrator training course regularly in Dublin, London and Continental Europe as well as working on Custom Training projects for new and existing customers world-wide. Following this Clio moved to Barcelona, Spain and worked in a Freight Forwarding company as their Salesforce Administrator and Trainer for 8 years. In addition to delivering training for Economic Change, Clio also works on projects on a part-time basis for customers of Salesforce who have already implemented and need help optimizing their use of the tool, as well as implementing improvements.She is focused on business process analysis, system design, user adoption and training, working with multiple stakeholders to support the ongoing implementation and adoption of their Salesforce. Clio speaks Spanish and German fluently.
Charlotte Gibson, Senior Salesforce Developer
Charlotte is an experienced IT professional with a broad range of skills, covering data structure, design & development, web design, and data analysis/reporting. She has been a Salesforce consultant since 2006 working with non-profits and commercial companies on administrator and development tasks. Charlotte has undertaken Salesforce development work on a number of client projects, including UpRising, Grace Eyre, A Band of Brothers and the The Work People CIC.
Craig Jackson, Senior Salesforce Developer
A motivated and experienced developer who delivers high quality solutions, meeting tough deadlines and specifications. He has ten years commercial web & software development experience and worked with a broad array of clients including Non-Profits, Recruitment Agencies, Banks and Financial Institutions. Craig has worked on a number of our projects including The Work People, Grace Eyre, The Selby Trust amongst others.
Debra Carlyle, Client Services – Resourcing Manager
Debra is responsible for identifying and liaising with companies and non-profits that are looking for Salesforce consultants or permanent hire. She supports the growth of our internal Salesforce consultancy practice, and also takes responsibility for identifying work placement and permanent job opportunities for participants on our Salesforce Supermums programme: to train and support mums into a Salesforce career. She is experienced in sales, account management and recruitment with over 10 years experience as a 360 recruitment consultant focusing on the IT Sector specifically in the ERP/CRM market. She is also training to be a certified Salesforce Administrator.
Clare has over 15 years’ experience in both the private and voluntary sectors, and brings strong management skills to help inform strategic planning and operational management within voluntary sector organisations. She has worked with a wide range of social enterprises and charities to help them increase their impact and bring about change. Clare has board members for 3 non-profits. Clare is a CIPD qualified trainer, holds an MA in Social Anthropology, University of Cambridge and an MSc in Development Management, The Open University.
Sophie has 20 years experience leading and developing the volunteering departments for national and social care charities. She is an assessor for two quality kitemarks – Investing in Volunteers and the Approved Provider Standard for mentoring and befriending projects. At Economic Change, Sophie works with clients to improve volunteer management and impact measurement practices.
Faye Curtis-Kay, Social Media Consultant
Faye Curtis-Kay specialises in Social Media Strategy and Management for a range of clients including Economic Change CIC. Trained by Digital Mums, she designed and ran a social media campaign for Big Issue Invest. She is passionate about providing outstanding client management and designing and implementing effective, bespoke Social Media Strategies for her clients. Faye has a BSs (Hons) in Business Studies from Cass Business School, City University London and a professional corporate background in sales and account mgmt.
Tahlia is a not-for-profit marketing specialist, supporting the sector with strategic marketing, digital and PR & Communications support, and has previously held senior marketing positions with Social Investment Business Group and Charities Aid Foundation. She holds a Degree in Marketing Management, and is also CIM qualified. Tahlia works with Economic Change, as well as other charities and social enterprises, to deliver strategic and creative marketing communications support across the marketing communications mix.
Louise Brooks, Marketing Administrator
Louise helps the team at Economic Change by providing marketing admin support and ensures the smooth running of events. Louise has over 10 years experience as a highly organised and versatile sales and business administrator who has worked within a variety of industries including construction, retail and sports and leisure.
Lauren Cooper, Customer Service Assistant
Lauren manages our phone lines at Economic Change and ensures that calls are co-ordinated to the right person to deal with new and existing customer enquiries. She is an experienced personal administrator for CEO’s and their team and helps to manage the customer experience.
Richard Buxton, HR and Recruitment Expert
Richard is Non-Executive Chairman of Economic Change. He is a Human Resources Director experienced in executing significant transformation remits including large scale acquisition, leadership, talent and growth strategies. Richard has a particular interest in how business can create great outcomes for society and a passion for social enterprise.
Isabel Kelly, Social Impact and Salesforce Expert
Isabel Kelly is a current board member for Economic Change CIC. She is passionate about social justice and, ever since her first job at Oxfam, her career has focused on finding ways to make significant impact in the world, using the resources of both the nonprofit and corporate worlds.
Luke Wheeler, IT Sales, Internet Marketing and Social Media Expert
Luke Wheeler is a current board member of Economic Change CIC. Specialties: Sales negotiation, business development, inbound/outbound marketing strategy, social media strategy, account management, team management, digital marketing, project coordination, supplier and due diligence evaluation, high level network and IT infrastructure design.
Want to Join the Team? Check out our Recruitment Page