Our Team

Economic Change CIC is led by Heather Black and a socially committed team dedicated to meeting the needs of our clients.

We are a fast growing team, so if you are keen to join, check out our recruitment page

 Heather Portrait Colour Cropped BWHeather Black, Managing Director

Founder of Economic Change CIC, Heather has supported the growth of charities and social enterprises since 2000 as an established management consultant, coach and trainer. She has supported over 3000 non-profit business leaders and managers nationally and led over 80 CRM implementations with the Economic Change Team.

She is an expert in business analysis, change management, Salesforce CRM and impact measurement and has worked with and supported many non-profit organisations to change the way they work for the better with new management processes, strategies and digital solutions using Salesforce CRM and partner apps across a range of business functions.

She is a certified in Change Management, Agile Project Management, BSC Requirements Engineering and Business Analysis, Coaching & NLP Practitioner.

She is a certified Salesforce Administrator,  401 Developer, Sales Cloud Consultant and trained in Salesforce CRM Consulting.


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Russell Heasman, Programme Director

Russell is a business focused IT professional with 25+ years experience of designing & implementing business change projects via the effective use or introduction of technology,  re-architecture/design of business processes, and simplification/consolidation of existing business components.

Russell has extensive experience at Corporate and Non-Profit level in Customer Service, Sales & Marketing, Finance and Operations, working for brands such as Jobsite.co.uk, Virgin Unite, Virgin Atlantic, BT & BMW. Russell is an expert in Business Analysis, Project & Programme Management and is a certified Salesforce Administrator. He’s experienced in implementing the Salesforce Sales, Service & Marketing Cloud product sets.



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Martin Brockwell, Project Manager and Senior Consultant

Martin specialises in large-scale Salesforce CRM implementation and roll-out with national & regional third sector organisations who support vulnerable groups and infrastructure organisations. He has previously worked at NSPCC, De Paul Trust and Family Action supporting the team to measure their social impact and utilise Salesforce CRM, before becoming a consultant and deploying his skill set into a range of projects at Economic Change.

As the project manager and experienced Business Analyst & Salesforce Consultant, he works alongside the client’s management team and co-ordinates efforts of the client & delivery team throughout the implementation period, ensuring that the design process, build, testing and roll-out process goes smoothly.

Martin is qualified IT project manager with Prince 2, BSC Requirements  Engineering and Salesforce Administrator and App Builder.  bsc SF-Admin-Certified



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  Cliodhna Egan (Clio), Trainer and Senior Administrator 

Cliodhna Egan (Clio) is an experienced Salesforce Administrator, Project Manager, Business Analyst and Trainer. She started her career in Cloud Computing working in-house in Salesforce.com (Dublin) from 2003-2008 and delivered the System Administrator training course regularly in Dublin, London and Continental Europe as well as working on Custom Training projects for new and existing customers world-wide. Following this Clio moved to Barcelona, Spain and worked in a Freight Forwarding company as their Salesforce Administrator and Trainer for 8 years. In addition to delivering training for Economic Change, Clio also works on projects on a part-time basis for customers of Salesforce who have already implemented and need help optimizing their use of the tool, as well as implementing improvements.She is focused on business process analysis, system design, user adoption and training, working with multiple stakeholders to support the ongoing implementation and adoption of their Salesforce. Clio speaks Spanish and German fluently.SF-Admin-Certified


 Charlotte Gibson, Senior Salesforce Developer

Charlotte is an experienced IT professional with a broad range of skills, covering data structure, design & development, web design, and data analysis/reporting. She has been a Salesforce consultant since 2006 working with non-profits and commercial companies on administrator and development tasks. Charlotte has undertaken Salesforce development work on a number of client projects, including UpRising, Grace Eyre, A Band of Brothers and the The Work People CIC.SF-Admin-Certified



Craig Jackson, Senior Salesforce Developer

A motivated and experienced developer who delivers high quality solutions, meeting tough deadlines and specifications. He has ten years commercial web & software development experience and worked with a broad array of clients including Non-Profits, Recruitment Agencies, Banks and Financial Institutions. Craig has worked on a number of our projects including The Work People, Grace Eyre, The Selby Trust amongst others.

Skilled in a range of software development technologies including Apex, Visualforce, PHP, Javascript, SQL, HTML, CSS, XML and XSLT.  A DEV401 certified (Force.com Certified Developer).SF-Developer-Certified


Parvez Halim, Project Manager and Senior Consultant

An experienced Project Manager and BA, and Salesforce professional with 7 years’ experience in project management and business analysis and 4-5 years managing deploying CRM and Marketing Technologies.

Parvez has led increasingly complex technology projects as a project manager, business analyst and administrator. Parvez has worked for UK Charities such as the Impetus-PEF Trust and ETO to International Corporates such as CANON Europe, Sinovel Wind Group Co and Small Luxury Hotels of the World. He has a wide ranging experience to deploy to any projects.

He is a Scrum Master, certified Salesforce Administrator and hold Marketing Cloud certifications. He is also experienced in front-end web development including HTML, CSS and Javascript, Marketing Cloud, Visualforce, Apex, Tableau, SAP Business Objects, Microsoft Office (including Visio), Windows 7 and 10, Apple Mac OS X.



Erica (3) Erica Jackman,  Salesforce Administrator
Erica is a certified Salesforce Administrator. She previously specialised in Learning and Development where her role involved such aspects as sourcing specialised courses, workshops and programs for individuals and groups, to managing her organisation’s entire Learning and Development portfolio. During that time, she developed a passion for CRM systems and in particular with Salesforce CRM, and now intends to become a certified administrator and app builder.
Her previous organisations worked at include the National Church Institutions, Capita, IHG and she has also enjoyed various voluntary roles in churches and educational groups, working with children.
Adam Cameron, Technical Consultant
Adam is highly experienced certified consultant with a proven track record of implementing Salesforce to global and UK based companies and charities. He is energetic, delivery focused individual with strong business analysis and technical skills. Involved in technical business analysis and technical development. Qualified Salesforce Sales and Service Cloud Consultant. He currently advises on technical strategy and supports a number of clients with technical solutions. 


Kate Bowe, Project Manager and Senior Business Analyst

Kate is a Salesforce Certified professional with 20+ years experience in Project Management & Business Analysis. Before joining Economic Change she has recently worked with the large Charity RSA on a Salesforce implementation involving membership, sales, marketing and payment integration implementation. She is a full lifecycle consultant: requirement gathering, project proposals, configuration, development testing, data migration, end user training etc. She has implemented Salesforce for many organisations and previously worked for Salesforce Cloud Alliance Partner – Xenogenix.

She has been involved in working for, being a trustee and supporting charities with Salesforce for over 20 years. She previously was Operations Manager at Clearly So, a social investment company, and has an understanding of the various business functions and responsibilities. She is a qualified Prince2 practitioner & Salesforce Sales Cloud Certified.


Debra Carlyle, Client Services – Resourcing Manager

Debra is responsible for identifying and liaising with companies and non-profits that are looking for Salesforce consultants or permanent hire. She supports the growth of our internal Salesforce consultancy practice, and also takes responsibility for identifying work placement and permanent job opportunities for participants on our Salesforce Supermums programme: to train and support mums into a Salesforce career. She is experienced in sales, account management and recruitment with over 10 years experience as a 360 recruitment consultant focusing on the IT Sector specifically in the ERP/CRM market. She is also training to be a certified Salesforce Administrator.


ClareSharpen2-683x1024Clare Sharpen, Operations Manager and Business Strategy Consultant

Clare has over 15 years’ experience in both the private and voluntary sectors, and brings strong management skills to help inform strategic planning and operational management within voluntary sector organisations. She has worked with a wide range of social enterprises and charities to help them increase their impact and bring about change. Clare has board members for 3 non-profits. Clare is a CIPD qualified trainer, holds an MA in Social Anthropology, University of Cambridge and an MSc in Development Management, The Open University.


Sophie2BWSophie Wellings, Volunteer Management Consultant

Sophie has 20 years experience leading and developing the volunteering departments for national and social care charities.  She is an assessor for two quality kitemarks – Investing in Volunteers and the Approved Provider Standard for mentoring and befriending projects. At Economic Change, Sophie works with clients to improve volunteer management and impact measurement practices.


Faye Curtis-Kay, Social Media Consultant

Faye Curtis-Kay specialises in Social Media Strategy and Management for a range of clients including Economic Change CIC. Trained by Digital Mums, she designed and ran a social media campaign for Big Issue Invest. She is passionate about providing outstanding client management and designing and implementing effective, bespoke Social Media Strategies for her clients. Faye has a BSs (Hons) in Business Studies from Cass Business School, City University London and a professional corporate background in sales and account mgmt.

IMG_6543 (2)Tahlia King, Marketing Manager
 Tahlia is a not-for-profit marketing specialist, supporting the sector with strategic marketing, digital and PR & Communications support, and has previously held senior marketing positions with Social Investment Business Group and Charities Aid Foundation. She holds a Degree in Marketing Management, and is also CIM qualified. Tahlia works with Economic Change, as well as other charities and social enterprises, to deliver strategic and creative marketing communications support across the marketing communications mix.


Laura Bizzle, Marketing Administrator 

Laura helps the team at Economic Change by providing admin & marketing support and ensures the smooth running of events. Laura has over 10 years marketing experience and has worked within a variety of industries including retail and B2B.



LaurenCooperLauren Cooper, Customer Service Assistant

Lauren manages our phone lines at Economic Change and ensures that calls are co-ordinated to the right person to deal with new and existing customer enquiries. She is an experienced personal administrator for CEO’s and their team and helps to manage the customer experience.



      Our Board Members


 Richard Buxton, HR and Recruitment Expert

Richard is Non-Executive Chairman of Economic Change. He is a Human Resources Director experienced in executing significant transformation remits including large scale acquisition, leadership, talent and growth strategies. Richard has a particular interest in how business can create great outcomes for society and a passion for social enterprise.



Isabel Kelly, Social Impact and Salesforce Expert

Isabel Kelly is a current board member for Economic Change CIC. She is passionate about social justice and, ever since her first job at Oxfam, her career has focused on finding ways to make significant impact in the world, using the resources of both the nonprofit and corporate worlds.



Luke Wheeler, IT Sales, Internet Marketing and Social Media Expert

Luke Wheeler is a current board member of Economic Change CIC. Specialties: Sales negotiation, business development, inbound/outbound marketing strategy, social media strategy, account management, team management, digital marketing, project coordination, supplier and due diligence evaluation, high level network and IT infrastructure design.

 Want to Join the Team? Check out our Recruitment Page


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