Impact Management Support

At Economic Change we are committed to offering our customers the very best support.
Basic RGB

We make four key commitments to our customers:

  1. We offer clients a support service for as long as they need.
  2. We help clients create an organisational wide impact framework.
  3. We will provide insight and knowledge about what is possible.
  4. We can capacity build the internal skills of staff to the point of self-management.

Our Impact Management Support Packages

After 17 years of experience we believe a successful impact management strategy includes:

  • An Impact Measurement Framework to clearly articulate what, why, how and when you are measuring impact.
  • Efficient and effective Monitoring Tools and System to collect and analyse data
  • A Change Management Strategy to get everyone on board

We help individuals to apply these principle using our acclaimed Step by Step approach, a proven formula that has supported over 450 people over the last 7 years.  We have a number of packages that train and support individuals to implement the three core elements of an impact management strategy. If a package doesn’t suit, we can look to create a bespoke one just for you.

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We want to train individuals to become Impact Ambassadors and to help organisations validate their impact process at different levels of assurance. Certificates of verification will be provided for individuals and organisations who successfully complete the packages 2-4.

Our training covers all strands of developing an impact framework whether it’s defining your indicators, developing monitoring tools and systems, setting up an evaluation process or embedding change.

Package 1 – Impact Ambassador Programme  – Suitable for individuals who want to learn our step by step approach to the three core disciplines of Impact Measurement, Change Management and Planning a CRM/Monitoring Systems now available as Online Training Workshops as well as London based workshops. This suite of workshops will give you information to plan, develop and embed your Impact Measurement Framework. We will also give you access to a private peer to peer community to discuss and share ideas.

Join our next Impact Ambassador Online Training Course 

Click here to read more about the curriculum and sign up. 

Additional Support

You can supplement Package 1 with additional support to verify your learning and evaluation process.

Package 2 – Impact Ambassador Mentoring – This package includes access to the online training and community mentioned in package 1, PLUS delivery of one day facilitated in-house workshop and 16hrs of virtual mentoring support to provide guidance on indicators, monitoring tools and systems and embedding change to give you an externally certified validated monitoring and evaluation framework.

Package 3 – Impact Framework and Participatory Evaluation Package – This package includes access to online training and community mentioned in package 1, one day of facilitated in-house workshop, 40hrs of virtual support to develop a framework and oversee management of a participatory evaluation process to provide a level of external evaluation and validation to the team. This package would be valuable for organisations who wish to have an external consultant involved in evaluating their projects to demonstrate credibility to funders

Package 4 – External Evaluation Package – This package includes access to online training and community mentioned in package 1, one day facilitated workshop,  two days onsite undertaking focus groups, 72hrs virtual support providing mentoring to develop a framework, oversee management of a participatory evaluation process, undertake interviews with stakeholders, review data collection and produce a statement for your annual impact report. Valuable for organisations who wish to have an external consultant involved in their projects to demonstrate credibility to funders.

Our Offer female

Our customer support packages offer:

Just in Time Flexible Support – Virtual mentoring time in packages 2-4 can be used towards additional training, review or research work delivered by a member of our team. We can respond to requests within office hours.

Health Check – Packages 2-4 offer an on-site visit where we will meet with you to review how your organisation and team are currently measuring and monitoring impact, and identify challenges or opportunities for improvement.

Dedicated Customer Area – Clients can access online training resources, a peer to peer community and information via our customer portal. Within this area you can log questions for the team’s attention and receive feedback.

Free Events – Throughout the year we organise free Economic Exchange events to provide useful insight and information to our current and prospective clients about impact measurement.

Price Structure

On-Site Visits* Virtual Support Training Monthly Fee Annual Fee
Package Half Days (4hrs)  *NB Additional travel costs may be incurred by client. Hrs Access to Training and Peer Community Contract Term – 12  months (exc of VAT) If full amount paid in advance (exc of VAT)
Impact Ambassador Training x £300
Impact Ambassador Mentoring 2 16 x £200 £2,250
Impact Framework Package 2 40 x £350 £4,000
External Evaluation Package 6 72 x £700 £8000 (50% upfront and 50% at 6mths)

** It is assumed on a support contract that virtual support hours will be utilised relatively evenly throughout the year. If a client utilises all of their committed hours and is on a monthly payment plan, we reserve the right to request the remaining balance to be paid in full.*NB Additional travel costs may be incurred by client.

Why Work with Us?

  • After 11 years in business, 65% of our work comes through referral, so we know we are doing things right!
  • Our structured approach to projects is the most acclaimed comment by our 450 clients.
  • Our team has over 70 years of combined experience in the non-profit industry.
  • We are highly qualified and experienced with training in economic and social research, business analysis, project management, Salesforce and change management.
  • We are registered Social Value UK Member and approved consultants for Power to Change and Big Potential. 
  • We are a non-profit social enterprise and re-invest our surplus profit into the sector – in 2016 we arranged 10 free events with over 20 partners, providing 40 hours of free learning to over 600 attendees and 6,000 blog post readers. Find out moreseuk_socialenterprise_badge_350x161-1

For a free consultation please contact us to discuss your needs 

Call 020 3051 8333 or email

What our clients say

“It was really good to have someone external to the organisation to reinforce the message. It was also useful to think through the bigger picture of our social value, competitive advantage and to link our impact to our values.” Liz Richardson, Monitoring and Evaluation Development Officer, YMCA Derbyshire

“Clearly delivered, jargon free and pinned at the right level. A terrifically helpful and useful workshop! Miranda Kemp, Marketing & Communications Manager, Sussex Community Foundation.

“A great course in a reduced timeframe, with knowledgeable trainer. Theory of change – going through a clear step by step process that I can apply. Considering short to long outcomes not just start and end. Thinking about baseline and theory of change models was really helpful.” Emma Saunders, Programme Manager, Scouts