Our team is dedicated solely to supporting nonprofits. Our qualified consultants have years’ of sector experience, qualifications, Salesforce credentials and a passion to support your cause. We’re a friendly bunch too. You can be assured you’re in good hands.

Our team is dedicated solely to supporting nonprofits. Our qualified consultants have years’ of sector experience, qualifications, Salesforce credentials and a passion to support your cause. We’re a friendly bunch too. You can be assured you’re in good hands.

Our team is dedicated solely to supporting nonprofits. Our qualified consultants have years’ of sector experience, qualifications, Salesforce credentials and a passion to support your cause. We’re a friendly bunch too. You can be assured you’re in good hands.

Heather Black, Managing Director

Founder of Economic Change CIC, Heather has supported the growth of charities and social enterprises since 2000 as an established management consultant, coach and trainer. Heather is an expert in business analysis, change management, Salesforce CRM and impact measurement and has worked with and supported many non-profit organisations to change the way they work for the better.

Heather is certified in Change Management, Agile Project Management, BSC Requirements Engineering and Business Analysis, and a Coaching & NLP Practitioner. She’s also a certified Salesforce Administrator, Platform App Developer, Sales Cloud Consultant and trained in Salesforce CRM Consulting.

Credentials: 

Zoe Lynds, Operations Manager

Zoe has over 15 years operational management experience in HR, recruitment, training and coaching. She has worked in a variety of businesses, most recently a corporate employing over 500,000 people operating in 7,000 locations around the world.She is passionate about empowering people to realise their potential through coaching and mentoring. She has a previous background in recruitment, hospitality and retail environments.

Debra Carlyle, Head of Customer Success

Debra is responsible for identifying and liaising with companies and non-profits that are looking for Salesforce Consultants or permanent hire. She supports the growth of our internal Salesforce consultancy practice, and also takes responsibility for identifying work placement and permanent job opportunities for participants on our Salesforce Supermums programme, to train and support mums into a Salesforce career. She is experienced in sales, account management and recruitment with over 10 years experience as a 360 recruitment consultant, focusing on the IT Sector.

Credentials: 

Tahlia King, Head of Marketing Solutions

Tahlia is a not-for-profit marketing specialist, supporting the sector with strategic marketing, digital and PR & Communications, and has previously held senior marketing positions with Social Investment Business Group and Charities Aid Foundation. She holds a Degree in Marketing Management, and is also CIM qualified. Tahlia works with Economic Change to lead our Marketing Solutions offer – (including Pardot and Social Studio) and to deliver strategic and creative marketing communications for Economic Change. Tahlia is a certified Pardot Specialist.

Credentials:

Martin Brockwell, Service Desk Manager & Supermums Trainer

Martin specialises in large-scale Salesforce CRM implementation and roll-out with national & regional third sector organisations. An experienced Business Analyst & Salesforce Consultant, Martin runs the Support Services team to provide ongoing support services to our clients, and is also our Supermums Lead Trainer. Martin is qualified IT project manager with Prince 2, BSC RequirementsEngineering and Salesforce Administrator, Sales Cloud Consultant and App Builder Certifications.

Credentials: 

Cliodhna Egan (Clio), Trainer and Senior Administrator

Clio is an experienced Salesforce Administrator, Project Manager, Business Analyst and Trainer. She started her career in Cloud Computing working in-house in Salesforce.com (Dublin) from 2003-2008. Clio is focused on business process analysis, system design, user adoption and training – working with multiple stakeholders to support the ongoing implementation and adoption of their Salesforce. Clio speaks Spanish and German fluently.

Kate Bowe, Project Manager and Senior Business Analyst

Kate has 20+ years experience in Project Management & Business Analysis. Before joining Economic Change she worked with the RSA on a Salesforce implementation involving membership, sales, marketing and payment integration. She is a full lifecycle consultant and has implemented Salesforce for many organisations and previously worked for Salesforce Cloud Alliance Partner – Xenogenix. Kate is a qualified Prince2 practitioner, Agile Project Manager, Business Analyst, Salesforce Administrator and Sales Cloud Consultant.

Credentials:

Alison Phillips, Technical Consultant

A certified Salesforce Technical Consultant with 20 years’ experience of CRM development and data management across a broad range of industries. This has included analysis, development and architecture roles in data migration, application development, systems integration and business intelligence, along with extensive experience across a range of Salesforce and Siebel applications, versions and technologies. Alison has specialised in implementing Salesforce for nonprofits since 2013, in both consultancy and in-house roles at ACEVO and The Challenge.

Credentials:

Jasmine Toogood, Salesforce Administrator

A marketeer since 2005, Jasmine has a professional background working in large corporates, including 8 years of her career spent as a Campaign Manager for EE. A Salesforce Supermum graduate, Jasmine then joined our Marketing Solutions and Support team. Jasmine is a certified Salesforce Administrator and Pardot Specialist.

Credentials: 

Barbara Clarkson, Solutions Consultant

Barbara is an experienced senior manager, previously working to project manage youth engagement programmes and also HR, Fundraising, Events Management and Recruitment for London Youth Rowing. Salesforce has been part of Barbara’s day-to-day work since 2010, but it was in 2016 when she took over management of a Salesforce system. Barbara Project Management and implementing Salesforce projects.

Credentials:

Rebecca Heald, Senior Salesforce Administrator

Rebecca has worked for non-profits for the last 10 years and engaged in Salesforce Development since 2015 and has gathered a wide range of knowledge and application with Salesforce, Service Cloud and NPSP. Rebecca is a certified Salesforce Advanced Administrator and App Builder. She is also legally trained, with excellent research and analytic skills.

Credentials: 

Faye Curtis-Kay, Social Media Consultant

Faye Curtis-Kay specialises in Social Media Strategy and Management for a range of clients including Economic Change CIC. Trained by Digital Mums, she designed and ran her first social media campaign for Big Issue Invest. She is passionate about providing outstanding client management and designing and implementing effective, bespoke Social Media Strategies for her clients. Faye has a BSs (Hons) in Business Studies from Cass Business School, City University London and a professional corporate background in sales and account management with Sony.

Credentials: 

Charlotte Gibson, Senior Salesforce Developer

Charlotte is an experienced IT professional with a broad range of skills, covering data structure, design & development, web design, and data analysis/reporting. She has been a Salesforce consultant since 2006, working with non-profits and commercial companies. Charlotte has undertaken Salesforce development work on a number of client projects, including UpRising, Grace Eyre, A Band of Brothers and the The Work People CIC. Charlotte is a Platform 1 qualified Developer.

Credentials: 

Komal Yesweker, Solutions Consultant

Komal is a certified Salesforce Administrator with over three years’ Business Analyst experience. Prior to that, she spent 7 years’ at Lloyds Banking Group, where she focused on Sales and Customer Service. After turning her hand at Salesforce, Komal worked as a joining the team at Economic Change, working across international Salesforce Implementations, customisation & configuration.

Credentials: 

Nina Gronowska, Developer

Nina is an experienced software developer with over 11 years’ experience developing web and Salesforce applications for top tier companies. She’s worked mostly in the Financial Services and Pharma sector, with 7 years of commercial experience working with Salesforce platform including requirement analysis, solution design, development and delivery. Nina has experience with Sales Cloud, Service Cloud, and Customer Community projects. She has strong knowledge of Apex and is passionate about clean code principles. She also likes to bake sourdough bread in her spare time.

Credentials:

Heather Black, Managing Director

Founder of Economic Change CIC, Heather has supported the growth of charities and social enterprises since 2000 as an established management consultant, coach and trainer. Heather is an expert in business analysis, change management, Salesforce CRM and impact measurement and has worked with and supported many non-profit organisations to change the way they work for the better.

Heather is certified in Change Management, Agile Project Management, BSC Requirements Engineering and Business Analysis, and a Coaching & NLP Practitioner. She’s also a certified Salesforce Administrator, Platform App Developer, Sales Cloud Consultant and trained in Salesforce CRM Consulting.

Credentials: 

Zoe Lynds, Operations Manager

Zoe has over 15 years operational management experience in HR, recruitment, training and coaching. She has worked in a variety of businesses, most recently a corporate employing over 500,000 people operating in 7,000 locations around the world.She is passionate about empowering people to realise their potential through coaching and mentoring. She has a previous background in recruitment, hospitality and retail environments.

Debra Carlyle, Head of Customer Success

Debra is responsible for identifying and liaising with companies and non-profits that are looking for Salesforce Consultants or permanent hire. She supports the growth of our internal Salesforce consultancy practice, and also takes responsibility for identifying work placement and permanent job opportunities for participants on our Salesforce Supermums programme, to train and support mums into a Salesforce career. She is experienced in sales, account management and recruitment with over 10 years experience as a 360 recruitment consultant, focusing on the IT Sector.

Credentials: 

Tahlia King, Head of Marketing Solutions

Tahlia is a not-for-profit marketing specialist, supporting the sector with strategic marketing, digital and PR & Communications, and has previously held senior marketing positions with Social Investment Business Group and Charities Aid Foundation. She holds a Degree in Marketing Management, and is also CIM qualified. Tahlia works with Economic Change to lead our Marketing Solutions offer – (including Pardot and Social Studio) and to deliver strategic and creative marketing communications for Economic Change. Tahlia is a certified Pardot Specialist.

Credentials:

Martin Brockwell, Service Desk Manager & Supermums Trainer

Martin specialises in large-scale Salesforce CRM implementation and roll-out with national & regional third sector organisations. An experienced Business Analyst & Salesforce Consultant, Martin runs the Support Services team to provide ongoing support services to our clients, and is also our Supermums Lead Trainer. Martin is qualified IT project manager with Prince 2, BSC RequirementsEngineering and Salesforce Administrator, Sales Cloud Consultant and App Builder Certifications.

Credentials: 

Cliodhna Egan (Clio), Trainer and Senior Administrator

Clio is an experienced Salesforce Administrator, Project Manager, Business Analyst and Trainer. She started her career in Cloud Computing working in-house in Salesforce.com (Dublin) from 2003-2008. Clio is focused on business process analysis, system design, user adoption and training – working with multiple stakeholders to support the ongoing implementation and adoption of their Salesforce. Clio speaks Spanish and German fluently.

Kate Bowe, Project Manager and Senior Business Analyst

Kate has 20+ years experience in Project Management & Business Analysis. Before joining Economic Change she worked with the RSA on a Salesforce implementation involving membership, sales, marketing and payment integration. She is a full lifecycle consultant and has implemented Salesforce for many organisations and previously worked for Salesforce Cloud Alliance Partner – Xenogenix. Kate is a qualified Prince2 practitioner, Agile Project Manager, Business Analyst, Salesforce Administrator and Sales Cloud Consultant.

Credentials:

Alison Phillips, Technical Consultant

A certified Salesforce Technical Consultant with 20 years’ experience of CRM development and data management across a broad range of industries. This has included analysis, development and architecture roles in data migration, application development, systems integration and business intelligence, along with extensive experience across a range of Salesforce and Siebel applications, versions and technologies. Alison has specialised in implementing Salesforce for nonprofits since 2013, in both consultancy and in-house roles at ACEVO and The Challenge.

Credentials:

Jasmine Toogood, Salesforce Administrator

A marketeer since 2005, Jasmine has a professional background working in large corporates, including 8 years of her career spent as a Campaign Manager for EE. A Salesforce Supermum graduate, Jasmine then joined our Marketing Solutions and Support team. Jasmine is a certified Salesforce Administrator and Pardot Specialist.

Credentials: 

Barbara Clarkson, Solutions Consultant

Barbara is an experienced senior manager, previously working to project manage youth engagement programmes and also HR, Fundraising, Events Management and Recruitment for London Youth Rowing. Salesforce has been part of Barbara’s day-to-day work since 2010, but it was in 2016 when she took over management of a Salesforce system. Barbara Project Management and implementing Salesforce projects.

Credentials:

Rebecca Heald, Senior Salesforce Administrator

Rebecca has worked for non-profits for the last 10 years and engaged in Salesforce Development since 2015 and has gathered a wide range of knowledge and application with Salesforce, Service Cloud and NPSP. Rebecca is a certified Salesforce Advanced Administrator and App Builder. She is also legally trained, with excellent research and analytic skills.

Credentials: 

Faye Curtis-Kay, Social Media Consultant

Faye Curtis-Kay specialises in Social Media Strategy and Management for a range of clients including Economic Change CIC. Trained by Digital Mums, she designed and ran her first social media campaign for Big Issue Invest. She is passionate about providing outstanding client management and designing and implementing effective, bespoke Social Media Strategies for her clients. Faye has a BSs (Hons) in Business Studies from Cass Business School, City University London and a professional corporate background in sales and account management with Sony.

Credentials: 

Charlotte Gibson, Senior Salesforce Developer

Charlotte is an experienced IT professional with a broad range of skills, covering data structure, design & development, web design, and data analysis/reporting. She has been a Salesforce consultant since 2006, working with non-profits and commercial companies. Charlotte has undertaken Salesforce development work on a number of client projects, including UpRising, Grace Eyre, A Band of Brothers and the The Work People CIC. Charlotte is a Platform 1 qualified Developer.

Credentials: 

Komal Yesweker, Solutions Consultant

Komal is a certified Salesforce Administrator with over three years’ Business Analyst experience. Prior to that, she spent 7 years’ at Lloyds Banking Group, where she focused on Sales and Customer Service. After turning her hand at Salesforce, Komal worked as a joining the team at Economic Change, working across international Salesforce Implementations, customisation & configuration.

Credentials: 

Nina Gronowska, Developer

Nina is an experienced software developer with over 11 years’ experience developing web and Salesforce applications for top tier companies. She’s worked mostly in the Financial Services and Pharma sector, with 7 years of commercial experience working with Salesforce platform including requirement analysis, solution design, development and delivery. Nina has experience with Sales Cloud, Service Cloud, and Customer Community projects. She has strong knowledge of Apex and is passionate about clean code principles. She also likes to bake sourdough bread in her spare time.

Credentials:

Heather Black, Managing Director

Founder of Economic Change CIC, Heather has supported the growth of charities and social enterprises since 2000 as an established management consultant, coach and trainer. Heather is an expert in business analysis, change management, Salesforce CRM and impact measurement and has worked with and supported many non-profit organisations to change the way they work for the better.

Heather is certified in Change Management, Agile Project Management, BSC Requirements Engineering and Business Analysis, and a Coaching & NLP Practitioner. She’s also a certified Salesforce Administrator, Platform App Developer, Sales Cloud Consultant and trained in Salesforce CRM Consulting.

Credentials: 

Zoe Lynds, Operations Manager

Zoe has over 15 years operational management experience in HR, recruitment, training and coaching. She has worked in a variety of businesses, most recently a corporate employing over 500,000 people operating in 7,000 locations around the world.She is passionate about empowering people to realise their potential through coaching and mentoring. She has a previous background in recruitment, hospitality and retail environments.

Debra Carlyle, Head of Customer Success

Debra is responsible for identifying and liaising with companies and non-profits that are looking for Salesforce Consultants or permanent hire. She supports the growth of our internal Salesforce consultancy practice, and also takes responsibility for identifying work placement and permanent job opportunities for participants on our Salesforce Supermums programme, to train and support mums into a Salesforce career. She is experienced in sales, account management and recruitment with over 10 years experience as a 360 recruitment consultant, focusing on the IT Sector.

Credentials: 

Tahlia King, Head of Marketing Solutions

Tahlia is a not-for-profit marketing specialist, supporting the sector with strategic marketing, digital and PR & Communications, and has previously held senior marketing positions with Social Investment Business Group and Charities Aid Foundation. She holds a Degree in Marketing Management, and is also CIM qualified. Tahlia works with Economic Change to lead our Marketing Solutions offer – (including Pardot and Social Studio) and to deliver strategic and creative marketing communications for Economic Change. Tahlia is a certified Pardot Specialist.

Credentials:

Martin Brockwell, Service Desk Manager & Supermums Trainer

Martin specialises in large-scale Salesforce CRM implementation and roll-out with national & regional third sector organisations. An experienced Business Analyst & Salesforce Consultant, Martin runs the Support Services team to provide ongoing support services to our clients, and is also our Supermums Lead Trainer. Martin is qualified IT project manager with Prince 2, BSC RequirementsEngineering and Salesforce Administrator, Sales Cloud Consultant and App Builder Certifications.

Credentials: 

Cliodhna Egan (Clio), Trainer and Senior Administrator

Clio is an experienced Salesforce Administrator, Project Manager, Business Analyst and Trainer. She started her career in Cloud Computing working in-house in Salesforce.com (Dublin) from 2003-2008. Clio is focused on business process analysis, system design, user adoption and training – working with multiple stakeholders to support the ongoing implementation and adoption of their Salesforce. Clio speaks Spanish and German fluently.

Kate Bowe, Project Manager and Senior Business Analyst

Kate has 20+ years experience in Project Management & Business Analysis. Before joining Economic Change she worked with the RSA on a Salesforce implementation involving membership, sales, marketing and payment integration. She is a full lifecycle consultant and has implemented Salesforce for many organisations and previously worked for Salesforce Cloud Alliance Partner – Xenogenix. Kate is a qualified Prince2 practitioner, Agile Project Manager, Business Analyst, Salesforce Administrator and Sales Cloud Consultant.

Credentials:

Alison Phillips, Technical Consultant

A certified Salesforce Technical Consultant with 20 years’ experience of CRM development and data management across a broad range of industries. This has included analysis, development and architecture roles in data migration, application development, systems integration and business intelligence, along with extensive experience across a range of Salesforce and Siebel applications, versions and technologies. Alison has specialised in implementing Salesforce for nonprofits since 2013, in both consultancy and in-house roles at ACEVO and The Challenge.

Credentials:

Jasmine Toogood, Salesforce Administrator

A marketeer since 2005, Jasmine has a professional background working in large corporates, including 8 years of her career spent as a Campaign Manager for EE. A Salesforce Supermum graduate, Jasmine then joined our Marketing Solutions and Support team. Jasmine is a certified Salesforce Administrator and Pardot Specialist.

Credentials: 

Barbara Clarkson, Solutions Consultant

Barbara is an experienced senior manager, previously working to project manage youth engagement programmes and also HR, Fundraising, Events Management and Recruitment for London Youth Rowing. Salesforce has been part of Barbara’s day-to-day work since 2010, but it was in 2016 when she took over management of a Salesforce system. Barbara Project Management and implementing Salesforce projects.

Credentials:

Rebecca Heald, Senior Salesforce Administrator

Rebecca has worked for non-profits for the last 10 years and engaged in Salesforce Development since 2015 and has gathered a wide range of knowledge and application with Salesforce, Service Cloud and NPSP. Rebecca is a certified Salesforce Advanced Administrator and App Builder. She is also legally trained, with excellent research and analytic skills.

Credentials: 

Faye Curtis-Kay, Social Media Consultant

Faye Curtis-Kay specialises in Social Media Strategy and Management for a range of clients including Economic Change CIC. Trained by Digital Mums, she designed and ran her first social media campaign for Big Issue Invest. She is passionate about providing outstanding client management and designing and implementing effective, bespoke Social Media Strategies for her clients. Faye has a BSs (Hons) in Business Studies from Cass Business School, City University London and a professional corporate background in sales and account management with Sony.

Credentials: 

Charlotte Gibson, Senior Salesforce Developer

Charlotte is an experienced IT professional with a broad range of skills, covering data structure, design & development, web design, and data analysis/reporting. She has been a Salesforce consultant since 2006, working with non-profits and commercial companies. Charlotte has undertaken Salesforce development work on a number of client projects, including UpRising, Grace Eyre, A Band of Brothers and the The Work People CIC. Charlotte is a Platform 1 qualified Developer.

Credentials: 

Komal Yesweker, Solutions Consultant

Komal is a certified Salesforce Administrator with over three years’ Business Analyst experience. Prior to that, she spent 7 years’ at Lloyds Banking Group, where she focused on Sales and Customer Service. After turning her hand at Salesforce, Komal worked as a joining the team at Economic Change, working across international Salesforce Implementations, customisation & configuration.

Credentials: 

Nina Gronowska, Developer

Nina is an experienced software developer with over 11 years’ experience developing web and Salesforce applications for top tier companies. She’s worked mostly in the Financial Services and Pharma sector, with 7 years of commercial experience working with Salesforce platform including requirement analysis, solution design, development and delivery. Nina has experience with Sales Cloud, Service Cloud, and Customer Community projects. She has strong knowledge of Apex and is passionate about clean code principles. She also likes to bake sourdough bread in her spare time.

Credentials:

Our Board Members

Our Board Members

Our Board Members

Richard Buxton, HR, Talent, Recruitment and Leadership Expert

Richard is Non-Executive Chairman of Economic Change. He is Group Human Resources Director of Brewin Dolphin Plc and has been responsible for large-scale change, culture and growth strategies in roles including Group Talent Director for Lloyds Banking Group and HR Director for Southbank Centre. Richard has a particular interest in how business can create great outcomes for society and a passion for social enterprise.

Isobel Kelly, Social Impact and Salesforce Expert

Isabel Kelly is a current board member for Economic Change CIC. She is passionate about social justice and, ever since her first job at Oxfam, her career has focused on finding ways to make significant impact in the world, using the resources of both the nonprofit and corporate worlds. Isobel was previously International Director of the Salesforce Foundation and Director at the SAGE Foundation.

Luke Wheeler, IT Sales, Internet Marketing and Social Media Expert

Luke Wheeler is a current board member of Economic Change CIC. His specialties include Sales negotiation, business development, inbound/outbound marketing strategy, social media strategy, account management, team management, digital marketing, project coordination, supplier and due diligence evaluation, high level network and IT infrastructure design.

Richard Buxton, HR, Talent, Recruitment and Leadership Expert

Richard is Non-Executive Chairman of Economic Change. He is Group Human Resources Director of Brewin Dolphin Plc and has been responsible for large-scale change, culture and growth strategies in roles including Group Talent Director for Lloyds Banking Group and HR Director for Southbank Centre. Richard has a particular interest in how business can create great outcomes for society and a passion for social enterprise.

Isobel Kelly, Social Impact and Salesforce Expert

Isabel Kelly is a current board member for Economic Change CIC. She is passionate about social justice and, ever since her first job at Oxfam, her career has focused on finding ways to make significant impact in the world, using the resources of both the nonprofit and corporate worlds. Isobel was previously International Director of the Salesforce Foundation and Director at the SAGE Foundation.

Luke Wheeler, IT Sales, Internet Marketing and Social Media Expert

Luke Wheeler is a current board member of Economic Change CIC. His specialties include Sales negotiation, business development, inbound/outbound marketing strategy, social media strategy, account management, team management, digital marketing, project coordination, supplier and due diligence evaluation, high level network and IT infrastructure design.

Richard Buxton, HR, Talent, Recruitment and Leadership Expert

Richard is Non-Executive Chairman of Economic Change. He is Group Human Resources Director of Brewin Dolphin Plc and has been responsible for large-scale change, culture and growth strategies in roles including Group Talent Director for Lloyds Banking Group and HR Director for Southbank Centre. Richard has a particular interest in how business can create great outcomes for society and a passion for social enterprise.

Isobel Kelly, Social Impact and Salesforce Expert

Isabel Kelly is a current board member for Economic Change CIC. She is passionate about social justice and, ever since her first job at Oxfam, her career has focused on finding ways to make significant impact in the world, using the resources of both the nonprofit and corporate worlds. Isobel was previously International Director of the Salesforce Foundation and Director at the SAGE Foundation.

Luke Wheeler, IT Sales, Internet Marketing and Social Media Expert

Luke Wheeler is a current board member of Economic Change CIC. His specialties include Sales negotiation, business development, inbound/outbound marketing strategy, social media strategy, account management, team management, digital marketing, project coordination, supplier and due diligence evaluation, high level network and IT infrastructure design.