Our support packages are suitable for existing Salesforce users. If you are planning a new installation of Salesforce, then please check out our Salesforce Implementation page.
We have created a flexible range of packages, tailored to suit the needs of our clients. If none of these suit your budget or needs we could create something just for you, just ask:
Our Salesforce Support for Non-Profits Package offers:
Just in Time Flexible Support – Your time can be used towards training, customisation or analysis work delivered by any of our team. We can respond to requests (within office hours) and response time will depend on the level of urgency set.
Latest Release Briefing – We will review the latest features offered in Salesforce releases three times a year, and call to update you on any particular features that we think would benefit your organisation. We will also notify you of any relevant critical updates.
Health Check – We will meet with you to help undertake a review of how your organisation and team are using Salesforce and identify challenges or opportunities to optimise adoption and efficiency.
Dedicated Customer Area – Clients can access information about their contracts via our customer portal using Salesforce communities. Within this area you can log cases for the team’s attention and track progress.
Online Training – We continue to develop a resource of videos and webinars to cover Salesforce administration tasks, alongside information about ways to develop your Salesforce instance to maximise its value to your organisation. These resources will be available to you within the online community.
Free Webinars – Throughout the year we organise free Salesforce Champion webinars to provide useful insight and information to our current and prospective clients about what can be achieved.
|On-Site Visits*||Virtual Support||Training||Monthly Fee||Annual Discount|
|Package||Half Days* (4hrs) Per Year||Hrs Per Year**||Access to Online Videos and Webinars||Contract Term
12 months (exc of VAT)
|If full amount paid in advance (exc of VAT)|
|Salesforce Champion Mentoring
|Salesforce Support Package
|Salesforce Development Package
(50% upfront and 50% at 6mths)
* Additional travel costs may be incurred by client.
** It is assumed on a support contract that hours will be utilised relatively evenly throughout the year. If a client utilises all of their committed hours and is on a monthly payment plan, we reserve the right to request the remaining balance to be paid in full.
Additional Time Top Up : £100 per hour or £750 per day of 8hrs (exc VAT).
We can also deliver Salesforce administrator training courses for you onsite and allocated budget can be used to pay for attendance at one of our public training workshops – CRM Planning Workshop or Change Management Workshop.
Call 020 3051 8333 or email email@example.com