Our Team

Economic Change CIC is led by Heather Black and a socially committed team dedicated to meeting the needs of our clients.

We are a fast growing team, so if you are keen to join us, check out our recruitment page

 Heather Black, Managing Director

Founder of Economic Change CIC, Heather has supported the growth of charities and social enterprises since 2000 as an established management consultant, coach and trainer. She has supported over 3000 non-profit business leaders and managers nationally and led over 80 CRM implementations with the Economic Change Team. Heather is an expert in business analysis, change management, Salesforce CRM and impact measurement and has worked with and supported many non-profit organisations to change the way they work for the better with new management processes, strategies and digital solutions using Salesforce CRM and partner apps across a range of business functions.

She is  certified in Change Management, Agile Project Management, BSC Requirements Engineering and Business Analysis, Coaching & NLP Practitioner. Heather is  also a certified Salesforce Administrator,  401 Developer, Sales Cloud Consultant and trained in Salesforce CRM Consulting.




Debra CarlyleDebra Carlyle, Head of Customer Success

Debra is responsible for identifying and liaising with companies and non-profits that are looking for Salesforce consultants or permanent hire. She supports the growth of our internal Salesforce consultancy practice, and also takes responsibility for identifying work placement and permanent job opportunities for participants on our Salesforce Supermums programme: to train and support mums into a Salesforce career. She is experienced in sales, account management and recruitment with over 10 years experience as a 360 recruitment consultant focusing on the IT Sector specifically in the ERP

Tahlia KingTahlia King, Head of Marketing Solutions
 Tahlia is a not-for-profit marketing specialist, supporting the sector with strategic marketing, digital and PR & Communications support, and has previously held senior marketing positions with Social Investment Business Group and Charities Aid Foundation. She holds a Degree in Marketing Management, and is also CIM qualified. Tahlia works with Economic Change to lead our Marketing Solutions offer – including Pardot and Social Studio to deliver strategic and creative marketing communications support across the marketing communications mix. Tahlia is a certified Pardot Specialist.
 Tahlia creds


Martin Brockwell

Martin Brockwell, Project Manager and Senior Consultant

Martin specialises in large-scale Salesforce CRM implementation and roll-out with national & regional third sector organisations who support vulnerable groups and infrastructure organisations. He has previously worked at NSPCC, De Paul Trust and Family Action supporting the team to measure their social impact and utilise Salesforce CRM, before becoming a consultant and deploying his skill set into a range of projects at Economic Change. As  Project Manager and experienced Business Analyst & Salesforce Consultant, he works alongside the client’s management team and coordinates efforts of the client & delivery team throughout the implementation period, ensuring that the design process, build, testing and roll-out process goes smoothly. Martin is qualified IT project manager with Prince 2, BSC Requirements  Engineering and Salesforce Administrator, Sales Cloud Consultant and App Builder.



  Cliodhna Egan (Clio), Trainer and Senior Administrator 

Cliodhna Egan (Clio) is an experienced Salesforce Administrator, Project Manager, Business Analyst and Trainer. She started her career in Cloud Computing working in-house in Salesforce.com (Dublin) from 2003-2008 and delivered the System Administrator training course regularly in Dublin, London and Continental Europe as well as working on Custom Training projects for new and existing customers world-wide. Following this Clio moved to Barcelona, Spain and worked in a Freight Forwarding company as their Salesforce Administrator and Trainer for 8 years. In addition to delivering training for Economic Change, Clio also works on projects on a part-time basis for customers of Salesforce who have already implemented and need help optimizing their use of the tool, as well as implementing improvements. She is focused on business process analysis, system design, user adoption and training, working with multiple stakeholders to support the ongoing implementation and adoption of their Salesforce. Clio speaks Spanish and German fluently.



Charlotte Gibson, Senior Salesforce Developer

Charlotte is an experienced IT professional with a broad range of skills, covering data structure, design & development, web design, and data analysis/reporting. She has been a Salesforce consultant since 2006, working with non-profits and commercial companies. Charlotte has undertaken Salesforce development work on a number of client projects, including UpRising, Grace Eyre, A Band of Brothers and the The Work People CIC.  Charlotte is a Platform 1 qualified Developer.



Keith Rogers, Senior Salesforce Developer 

Keith works on a range of projects requiring implementation, integration and data migration solutions. He is a Certified Salesforce Administrator, Platform 1 and Platform 2 Developer,  Salesforce Sales Cloud consultant, a Certified Talend Open Studio Data Integration consultant. He has strong knowledge of Apex, Visualforce, and Point & Click configuration (Validation Rules, Workflow Rules, Approval Processes, etc.). Keith is a Data Migration Specialist on both large and small implementations, deploying ETL solutions from various legacy systems to Salesforce.com. He is also a Data Integration Specialist and has developed a real-time integration web service that integrates Salesforce.com and any other external system, using fully open source software. He has implemented large scale-importations using both batch and real-time integrations and has experience of  data cleansing, data DE duplication for large data sets.




Craig Jackson, Senior Salesforce Developer

A motivated and experienced developer with ten years’ commercial web & software development experience and has worked with a broad array of clients including Non-Profits. Craig has worked on a number of our projects including The Work People, Grace Eyre, The Selby Trust amongst others. Skilled in a range of software development technologies including Apex, Visualforce, PHP, Javascript, SQL, HTML, CSS, XML and XSLT.  Craig is a Platform 1 Developer.



Jasmine Toogood,  Salesforce Administrator
Jasmine has a professional background  as a marketeer since 2005 working for large corporates including EE for 8 years of her career as a campaign manager. She transferred to Salesforce in 2007 to join our marketing solutions and support team. She undertook our six month Salesforce training programme as a Salesforce Supermum and certified Salesforce Administrator and now supports our charity clients.



Kate Bowe

Kate Bowe, Project Manager and Senior Business Analyst

Kate is has 20+ years experience in Project Management & Business Analysis. Before joining Economic Change she worked with the RSA on a Salesforce implementation involving membership, sales, marketing and payment integration. She is a full lifecycle consultant and has implemented Salesforce for many organisations and previously worked for Salesforce Cloud Alliance Partner – Xenogenix.  Kate is also is a qualified Prince2 practitioner, Agile Project Manager, Business Analyst, Salesforce Administrator and Sales Cloud Consultant.


Barbara Clarkson, Solutions Consultant

An experienced non-profit senior manager where she project managed youth engagement programmes for five years and also worked with HR, Fundraising, Events Management and Recruitment at London Youth Rowing.  Salesforce has been part of day to day work since 2010 when she started working at a charity but it was in 2016 when she took over management of the Salesforce system. She is a certified Salesforce Administrator and Agile Project manager. She now focusses on supporting project management and implementation of Salesforce projects with non-profits.



Rebecca Heald, Salesforce Senior Administrator

Rebecca has worked for non-profits for the last 10 years and engaged in Salesforce Development since 2015. She has gathered a wide range of knowledge and application with Salesforce, Service Cloud and NPSP. She is a certified Salesforce Advanced Administrator and App Builder. She is legally trained with excellent research and analytic skills.



Clare Sharpen, Business Strategy Consultant

Clare has over 15 years’ experience in both the private and voluntary sectors, and brings strong management skills to help inform strategic planning and operational management within voluntary sector organisations. She has worked with a wide range of social enterprises and charities to help them increase their impact and bring about change. Clare is a board member for 3 nonprofits. Clare is a CIPD qualified trainer, holds an MA in Social Anthropology, University of Cambridge and an MSc in Development Management, The Open University.


Faye Curtis-Kay, Social Media Consultant

Faye Curtis-Kay specialises in Social Media Strategy and Management for a range of clients including Economic Change CIC. Trained by Digital Mums, she designed and ran her first social media campaign for Big Issue Invest. She is passionate about providing outstanding client management and designing and implementing effective, bespoke Social Media Strategies for her clients. Faye has a BSs (Hons) in Business Studies from Cass Business School, City University London and a professional corporate background in sales and account management with Sony.

Zoe Lynds, Operations Manager

Zoë has over 15 years operational management experience versed in HR, Recruitment, training and coaching. She has worked in a variety of businesses, most recently a company employing over 500,000 people operating in 7000 locations around the world.  She is passionate about empowering people to realise their potential, coaching and mentoring them. She has a previous background in Recruitment, Hospitality, Retail environments.


LaurenCooperLauren Cooper, Customer Service Assistant

Lauren manages our phone lines at Economic Change and ensures that calls are co-ordinated to the right person to deal with new and existing customer enquiries. She is an experienced personal administrator for CEOs and their teams, and helps to manage the customer experience.



      Our Board Members


 Richard Buxton, HR and Recruitment Expert

Richard is Non-Executive Chairman of Economic Change. He is a Human Resources Director experienced in executing significant transformation remits including large scale acquisition, leadership, talent and growth strategies. Richard has a particular interest in how business can create great outcomes for society and a passion for social enterprise.




Isabel Kelly, Social Impact and Salesforce Expert

Isabel Kelly is a current board member for Economic Change CIC. She is passionate about social justice and, ever since her first job at Oxfam, her career has focused on finding ways to make significant impact in the world, using the resources of both the nonprofit and corporate worlds.




Luke Wheeler, IT Sales, Internet Marketing and Social Media Expert

Luke Wheeler is a current board member of Economic Change CIC. Specialties: Sales negotiation, business development, inbound/outbound marketing strategy, social media strategy, account management, team management, digital marketing, project coordination, supplier and due diligence evaluation, high level network and IT infrastructure design.

 Want to Join the Team? Check out our Recruitment Page