Front-Line Delivery Management

At Economic Change, we specialise in implementing sustainable solutions to change and improve the way your organisation and team work in the future.

We have particular expertise in supporting front-line delivery organisations working with youth, families, vulnerable groups, unemployed, entrepreneurs, community regeneration, health & well-being and volunteers.

Our USP lies in our team’s expertise and ability to offer an informed end-to-end solution for clients. We bring to the table a wealth of knowledge and understanding of the sector and adopt a management consultancy approach to all of our solutions.

We can offer a blend of services to meet your needs, which can include one or all of the following:

Strategy Development

To help shape your service delivery we can assist with:

• Market Research with Internal and External Stakeholders
• Service Development Strategy
• Revising Processes and Operations

Impact Measurement

We have particular expertise in impact measurement concerned with youth, families, homelessness, employment, business support, community assets, community regeneration, health & well-being and volunteer management.

We have many years of experience evaluating programmes funded by Comic Relief, Big Lottery, National and Local Government Departments, amongst others.

We can help you to with:

• A Theory of Change Model
• Monitoring Tools and Processes
• Independent Research and Evaluation
• Monitoring Systems using Salesforce

Salesforce CRM Implementation

We have supported a wide range of delivery organisations across sectors to fully customise and implement Salesforce CRM and third party apps to manage their delivery of their services and to measure impact. Many of our clients receive funding from EDRF, DCLG, DWP, BERR, SFA, LEGI, ESF, Cabinet Office, The Big Lottery, Dfes, amongst others.

Salesforce offers 10 free user licenses and heavily discounted licenses to non-profits, find out more via the Salesforce Foundation:

Functionality can include:

• Online Application/Diagnostic Forms that sync data into Salesforce.
• Correspondence Tracking
• Client Agreements
• Case and Delivery Management
• Project and Contract Management
• Online Community for Peer, Adviser Support and Resources
• Event Management
• Output & Outcomes Monitoring
• Online Feedback Forms that sync data into Salesforce
• Online Secure Tiered CRM Access for Partners, Volunteers, Team Members
• Real-time Analytics and Reporting

Alongside Front-Line Delivery, your Salesforce CRM can also be adopted to support Volunteer Management , Membership Management, Fundraising Management, VCSE and SME Business Support Management, Grant and Fund Management, Community Asset Management, HR Management, and Sales and Marketing .

Some of our clients include: