Volunteer Management

At Economic Change, we specialise in implementing sustainable solutions to change and improve

the way your organisation and team work in the future.

We have worked with international to local organisations that recruit and manage volunteers spanning a wide range of roles to help support their services and delivery to work.

Our USP lies in our team’s expertise and ability to offer an informed end-to-end solution for clients. We bring to the table a wealth of knowledge and understanding of the sector and adopt a management consultancy approach to all of our solutions.

We can offer a blend of services to meet your needs, which can include one or all of the following:

Strategy Development

To help shape your volunteer management services to VCSE organisations we can assist with:

• Market Research with Potential and Existing Volunteers
• Service Development
• Revising Processes and Operations

Impact Measurement

We have worked with national and local organisations to help them develop an impact framework for measuring the value of volunteers:

We can help you with:

• A Theory of Change Model
• Monitoring Tools and Processes
• Independent Research and Evaluation
• Monitoring Systems using Salesforce

Salesforce CRM Implementation

We have supported a wide range of organisations involved in volunteer management to fully customise and implement Salesforce CRM and third party apps to manage their volunteer recruitment, matching, support and impact monitoring processes.

Salesforce offers 10 free user licenses and heavily discounted licenses to non-profits, find out more via the Salesforce Foundation.

Functionality can include:

• Online Application Forms that sync data into Salesforce
• Integration with Do-it.org
• Recruitment and Induction Management
• Event Management and Attendance Tracking
• Search and Match for Active Volunteers
• Correspondence Tracking
• Shift and Delivery Management
• Online (Mobile/Tablet/Computer) Community and CRM access for Volunteers.
• Output & Outcomes Monitoring
• Online Feedback Forms that sync data into Salesforce
• Marketing and Communication Functionality
• Tiered Security Access to CRM for Partners or Volunteers
• Real-time Analytics and Reporting

Alongside Volunteer Management, your Salesforce CRM can also be adopted to manage Front Line Delivery, Membership Management, Fundraising Management, VCSE and SME Business Support Management, Grant and Fund Management, Community Asset Management, HR Management , Sales and Marketing , and Social Enterprise Development.

Some of our volunteer management clients include: