Justice and Care are an international anti-slavery organisation. They rescue people from slavery, bring to justice the criminal networks responsible, and spark systemic change.

The Problem

Justice and Care were struggling with the lack of visibility of their fundraising pipeline, as well as dealing with many data issues such as lack of segmentation of donors, insufficient information around funding, and a plethora of different systems being used, meaning there was no single source of truth across their organisation. 

The aim of the project was to address these issues by bringing all the data together in Salesforce, creating powerful reports and dashboards, and making all their data accessible at the touch of a button to allow them to focus their time on growing their fundraising activities. 

The Solution

We worked with Justice and Care to implement Salesforce’s Non-Profit Success Pack for donor and fundraising management, using automation, reports and dashboards, and multi-currency forecasting. We also integrated Salesforce with their third party donation app, and also with Gmail for seamless email integration. We also developed custom objects to better manage funding and project activity. 

The Results

The implementation helped to achieve:

  • Improved visibility of management data in reports and dashboards internationally
  • Reduced administration due to automation of donor communication
  • Improved Donor intelligence with segmentation, 360 view.
  • Improved communication and stakeholder recording and management
  • Consistent processes and data management across four international offices

What the Client Says

“We were looking for the right system to manage our relationship with donors and looked at the various options available. We chose Salesforce and could not be more pleased. Where we were blind, we can now see! It makes such an incredible difference to our work and our reporting. The fundraising team feels sighted, we approach meetings with donors, with our fundraising board, with the main board and auditors with so much more confidence.

“What we hadn’t anticipated when we chose Salesforce is how much more it could actually provide us that it could become the fount of all knowledge as an organisation that is something that we are really exploring now as our and indeed our frontline work grows. The decision to invest in Salesforce rather than a much more limited product (either just fundraising focused solution or one that has fewer developers), has proven to be genius.”

Jamie Fyleman, Global Director of Fundraising and Corporate Communications