Meet the Team

Our team is dedicated solely to supporting nonprofits. Our qualified consultants have years’ of sector experience, qualifications, Salesforce credentials and a passion to support your cause. We are a force to be reckoned with. We support up to 15 trainees per quarter with our sister business Supermums. We’re a friendly bunch too. You can be assured you’re in good hands

Heather Black, Managing Director

Founder of Economic Change CIC, Heather has supported the growth of charities and social enterprises since 2000 as an established management consultant, coach and trainer. Heather is an expert in business analysis, change management, Salesforce CRM and impact measurement and has worked with and supported many non-profit organisations to change the way they work for the better.

Heather is certified in Change Management, Agile Project Management, BSC Requirements Engineering and Business Analysis, and a Coaching & NLP Practitioner. She’s also a certified Salesforce Administrator, Platform App Developer, a range of Salesforce Consultant Certs and trained in Salesforce CRM Consulting.

Credentials:
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SF Platform App Builder
salescloud cert
Service Cloud
Sales Force Certified Non profit Cloud Consultant
Education Cloud
communitycloud
Data Architecture

Zoe Lynds, Operations Director


Zoe has over 15 years operational management experience in HR, recruitment, training and coaching. She has worked in recruitment, hospitality and retail and most recently a corporate employing over 500,000 people operating in 7,000 locations around the world. She is passionate about empowering people to realise their potential through coaching and mentoring.

Zoe is qualified as a NLP Practitioner (Neuro-Linguistic Programming) and has completed certification in Mentoring & Coaching from the Institute of Leadership & Management. She provides 1:1 coaching services to both the team and to external clients. She is also our internal Mental Wellbeing champion. She is responsible for managing our people, supporting our employees, contractors, trainees and volunteers.

Martin Brockwell, Head of Delivery

Martin oversees the Project Delivery and Support Desk teams managing resource planning, overseeing quality assurance and training to our delivery team. He is responsible for customer satisfaction.

He has worked at Economic Change since 2015 starting out as a consultant, following many years working as an internal salesforce administrator for national charities.

He is experienced in working with small to large-scale Salesforce CRM implementations.

He is an experienced Business Analyst & Salesforce Consultant. Martin is qualified IT project manager with Prince 2, BSC Requirements Engineering.

Credentials:
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SF Platform App Builder
salescloud cert
Service Cloud
communitycloud

Conway Buckle, Head of Business Development

An experience business development professional having worked for a range of Salesforce Consultancies and Salesforce directly as an AE. He is averse with prospecting and general Business Development for all the Salesforce Applications and selected AppExhange Applications (incl. Sales, Service & Marketing Clouds, Force.com, DocuSign, WalkMe, Zuora and Informatica Cloud). He enjoys client engagement and discovery meetings around their requirements and drafting and submission of solution proposals. He also oversees our partnership with Salesforce Partner Account Managers to alliance as an salesforce Partner.

Graham Hopgood, Technical Solutions Consultant

Graham has been working in the non-profit sector for over 13 years, in a variety of roles spanning programme delivery, service design, account management, impact measurement, and even a bit of recruitment. He became the Salesforce Administrator for a small charity in 2013, and has been obsessed ever since. 

Before joining Economic Change in summer 2019, he worked as an in-house Salesforce Administrator for both large and small charities and has delivered many Salesforce projects as a freelance consultant.

His specialisms are business process automation and analytics, with extensive experience of using Salesforce Einstein Analytics to deliver beautiful, interactive business intelligence tools. A proud data geek, Graham’s guiding principle is “Dashboard Everything”.

Credentials:
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advancedadmin
SF Platform App Builder
Sales Force Certified Non profit Cloud Consultant
Einstein Analytics and Discovery
Application Architect
Platform 1
Data Architecture
Sharing and Visibility Deisgner

Will Dyer, Solution Consultant & Project Manager

Will has many years of experience working on using technology in political campaigns. Designing, building, and implementing technology solutions to help win votes and campaign for change. 

Before joining Economic Change in 2021, Will spent many years working for one of the UK’s big national political parties. Working on digital solutions for a online leadership election, online party conferences, new campaigning tools, managing volunteers and a large membership base.

Will’s speciality is implementing change using technology into an organisation. Ensuring that whatever your technical knowledge/experience, you will be able to experience a product to the full.

Credentials:
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Ben Lester, Solutions Consultant & Project Manager

Ben joins Economic Change from an ethical bank, where he refined the Salesforce sales and marketing processes and social impact monitoring. He will take a lead on our Impact Management Solutions.

Ben has 7 Years’ Salesforce Experience leading Salesforce implementations at Porchlight and Charity Bank. He has strong knowledge of Sales Cloud, Marketing Cloud, NPSP and Pardot. 

He has experienced first-hand how Salesforce can improve business development opportunities. Ben developed the social impact and contract monitoring on Salesforce platforms as service delivery diversified to include: families, LGBTQ+, young people, isolation, mental health, ex-offender, jobs, education and training.


With 20 years of working in charity and public sector environment he brings non-profit experience and the understanding of how technology can transform impact.

 

Credentials:
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Service Cloud
Sales Force Certified Non profit Cloud Consultant

Marine Bourgeois, Solutions Consultant & Project Manager​

Marine will lead on our Grants Management Solutions. She has previously built and managed Salesforce for a £12m grant programme at The Access to Justice Foundation.

She is an experienced Grants manager with strong background in project management (PMDPro certified), people management, and IT systems (Salesforce Certified Administrator).

Marine has a decade’s experience in supporting civil society in international development, humanitarian, and recently the legal sector. Marine has a proven track record of oversight on multi-donor projects, delivering despite conflicting priorities, designing monitoring and evaluation systems, and managing teams to deliver at pace

Credentials:
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Jasmine Toogood, Solutions Consultant & Project Manager

Jasmine has a professional background as a marketeer since 2005 working for large corporates including EE for 8 years of her career as a campaign manager. She transferred to Salesforce in 2017 to join our salesforce admin and marketing solutions after completing our Salesforce Supermums Admin training course. Jasmine has since worked on many of our salesforce implementation projects ranging from volunteer management, service delivery, fundraising and marketing implementations since joining Economic Change. Jasmine is now a qualified Agile Project Manager, a boasts a range of certifications. Jasmine is our Marketing Solutions expert
Credentials:
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SF Pardot Specialist
SF Pardot Consultant
Sales Force Certified Non profit Cloud Consultant
Service Cloud
advancedadmin
SF Community Cloud
SF Platform App Builder
salescloud cert

Becky Smith, Solutions Consultant & Project Manager

Becky is an experienced professional with more than 20 years’ experience in the public and non-profit sector, consulting with clients to elicit requirements, designing solutions, presenting recommendations to senior leadership. She has extensive project management experience and is a certified APMG Agile Project Manager and hold her BCS Requirements Engineering certification. She has worked in an operational capacity overseeing finance, HR, delivering training, systems design and information & communications management including working with Salesforce since 2018.

She specialises in Impact Management Solutions.

Credentials:
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SF Platform App Builder
Sales Force Certified Non profit Cloud Consultant

Arooj Gul, Solution Consultant & Project Manager

Arooj is a tech enthusiast and has passion for learning new technologies. She has a strong programming background and have excelled in various projects across the UK. One of her key abilities are analytical thinking and getting things done in efficient and timely manner. Joined Salesforce in 2019 and since then have worked in various roles as a Consultant for various projects.

Spirituality and humanity is important part of her life and therefore likes to dedicate her time and commitment to work which promotes goodwill. Her previous job roles within Salesforce were mainly for the charities and empowering new tech people in Salesforce by mentoring them.

Besides work she enjoys socializing, doing outdoor activities and music, she introduces herself as a foodie and a singer who likes to cherish people by her cooking and music skills.

Credentials:
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Laila Zaghari, Solutions Consultant

Laila has over 15 years experience in a consulting role in the public and non-profit sector working with a range of organisations in scale and scope including Local Authorities, Housing Associations, Homelessness Charities & Capacity Building Organisations. She has specialised in Managing Grant funded Project and Programmes. She is CIM qualified and has over 10 years + experience of managing marketing campaigns including launching a Social Enterprise whilst at Broadway St Mungo. She now works on implementation of large scale projects supporting Senior Consultants and is part of the Helpdesk Team working cases on Support Contracts. She is an experienced Salesforce Administrator. She is passionate about supporting nonprofits, and has been a trustee of two charities
Credentials:
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SFU_CRT_BDG_Pardot_Spclst_RGB

Lorena Saez-Bravo, Customer Success Manager

Lorena has 15 years of international experience in Customer Success and Account Management in the technology and data services industries. She is skilled at managing a large portfolio of customers and projects and providing onboarding client support experience.   

Lorena worked at Experian for over 10 years as part of the Digital Marketing team and also the Global Corporate Social Responsibility team. Prior to joining Economic Change Lorena worked as a Customer Success Manager for a Salesforce Partner payment processing solution. She holds a Masters in Corporate Social Responsibility and a Bachelors in Business Administration and International Marketing.

 

She is also a Supermum Alumni and a Certified Coach.  Lorena is passionate about making a difference in society via technology-driven services with a social purpose. 

Maud Jennin, Technical Consultant on Helpdesk 

Maud has 10 years’ experience in Customer Support and has held a variety of roles from Customer Service Representative to Customer Support Manager. 

In 2019, she decided to focus her career on Salesforce and took on a more hands-on Technical position where she developed her Salesforce knowledge and skills. She is now a Salesforce Certified Administrator and is sure that this is the first of a long series of Salesforce certifications. 

She is always looking at opportunities to make a difference and is thrilled to be part of the Economic Change team, putting her skills to the service of non-profit organisations.  

Credentials:
Sales Force Administrator

Issy Okonta, Office Manager

Issy joined Economic Change in April 2021 and brings with her over 10 years experience in the charitable and not-for profit sector. 

Specialising in the following areas; administration, event management, marketing, Finance and Facilities and office management. She brings to Economic change, her creativity and experience in film, marketing, website design. 

She will manage the day to day operations, co-ordinates our growing team and supports our operations team. She is also responsible for our social media sites and updating the website.

Rosie Murphy, Finance Officer

Rosie is an AAT qualified and licensed accountant and bookkeeper. She previously worked in several accountancy firms as an Accounts Drafter before embarking on freelance contracts and taking on Economic Change as a client. She is responsible for the day to day financial management and reporting for the organisation.

Our Board Members

Luke Wheeler, IT Sales, Internet Marketing and Social Media Expert

Luke Wheeler is a current board member of Economic Change CIC. His specialties include Sales negotiation, business development, inbound/outbound marketing strategy, social media strategy, account management, team management, digital marketing, project coordination, supplier and due diligence evaluation, high level network and IT infrastructure design.

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