Your complete Help Desk Solution
Empower your help desk team with the Salesforce Service Cloud.
Find Out More Get Started TodayEmpower your help desk team with the Salesforce Service Cloud.
Find Out More Get Started TodayTime Consuming Administration
Poor Customer Experience
Lack of Data Quality
Check out the range of features available in the Salesforce Service Cloud solution below to meet the needs of membership organisations and the range of outcomes that our clients shout about.
Benefit from a 360 view of your customers to manage cases, communication, track responses and review feedback.
Empower your customers with self-service capabilities, access to their cases, searchable knowledge, discussion groups and IAG directories.
Improve business processes between sales, delivery, finance and comms to streamline internal processes and customer service.
We’ve got you covered, Talk to our certified experts today.
“Salesforce has vastly improved data capturing and associated reporting and analysis allowing for much more accurate impact assessment and management. It has provided a much clearer strategy around improving the organisations impact and service deliver using highly accurate data and reporting to make critical business decisions. It has been a truly exciting project for the Helpline Team at MS Society and we look forward to continuing to work with Economic Change as we expand our use of the system””
Jo Haffenden,
Impact And Evaluation Manager
“With dealing with over 50,000 complaints a year we needed a sophisticated helpline and case management tool. We introduced an online registration form and utilised Service Cloud as a case management tool to enable tracking of action regarding complaints. By implementing online registration of charities and complaints has demonstrably freed up capacity of staff workload to focus on validating data and responding to complaints instead of spending time on manual and duplicate data entry tasks.”
“We need a secure solution to scale up our helpline from four to over 10 users. It’s given us a GDPR complaint tool to work from as well as simplified reporting – no more pivot tables in spreadsheets, now clear and up to date Dashboards. We also have mobile access to facts and figures when in meetings. Economic Change taught us to fish so we could become self-sustaining. I fell in love with Salesforce and was fascinated. I have been able to maintain and continually improve our system.” Abduallah Mahmood, Salesforce Administrator
Our Help Desk solution brings together all of the benefits of the #1 Salesforce CRM platform and Service Cloud with additional features that we feel provides a great customer experience.
Download our Business Analysis Questionnaires to think through your requirements.
Download NowWe work with a number of technical partners to bring our Help Desk solution to life.
Salesforce offers a #1 CRM tool with a built in Service Cloud solution which has some ready made features to support customer management. We build on this using products such as Community Cloud, Social Studio, Live Chat, Knowledge, Marketing Cloud, Pardot, Einstein Analytics to realise a great customer management Solution for clients.
Aircall is one of our partners if you require integrated telephony system to manage call allocation, record calls, respond to calls all within Salesforce
Vonage is one of our partners if you require integrated telephony system to manage call allocation, record calls, respond to calls all within Salesforce
If you require advanced knowledge management functionality we harness the power of Lighthouse KMS to be provide an enhanced self-service information, advice and guidance service for members.
If you require the ability to create and send videos to individuals as a case responsenative video enables you to record and send video emails.
Over 600 Projects delivered to over 300 non profits. Economic Change has empowered companies of all sizes with Salesforce.
Book a FREE consultation with a member of our team. As part of the consultation, we will review your business priorities, technical requirements and product options to help you develop and reinforce your digital strategy.
Book Today