Your complete Help Desk Solution
Empower your help desk team with the Salesforce Service Cloud.
Does this sound familiar?
Time Consuming Administration
Poor Customer Experience
Lack of Data Quality
Fundraising Exchange Features
Check out the range of features available in the Salesforce Service Cloud solution below to meet the needs of membership organisations and the range of outcomes that our clients shout about.
Integrated Customer Database
Benefit from a 360 view of your customers to manage cases, communication, track responses and review feedback.
Online Customer Community
Empower your customers with self-service capabilities, access to their cases, searchable knowledge, discussion groups and IAG directories.
Internal Departmental Efficiency
Improve business processes between sales, delivery, finance and comms to streamline internal processes and customer service.
Need a Help Desk implementation?
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Check out what our customers say..
Full overview of our Help Desk solution
|Reports and Dashboards|
|Workflows and Approvals|
|Web-to-Case / Email to Case|
|Online Feedback Forms|
|Online Knowledge Area|
|Online Provider Directory|
|Integrated Social Media|
Thinking aboutstreamlining your help desk process using digital solutions?
We work with a number of technical partners to bring our Help Desk solution to life.
Salesforce offers a #1 CRM tool with a built in non-profit success pack which has some ready made features to support fundraising management. We build on this using products such as Community Cloud, Service Cloud, Pardot, Einstein Analytics to realise a great Fundraising Solution for clients.
If you require advanced knowledge management functionality we harness the power of Lighthouse KMS to be provide an enhanced self-service information, advice and guidance service for members.
Vonage is one of our partners if you require integrated telephony system to manage call allocation, record calls, respond to calls all within Salesforce
Book a Digital Strategy Consultation
Book a FREE consultation with a member of our team. As part of the consultation, we will review your business priorities, technical requirements and product options to help you develop and reinforce your digital strategy.