Programme Management and Impact for MS Society

The Context

The MS Society funds and promotes research to develop new treatments and services for people with Multiple Sclerosis and to understand it’s causes. The Society provides support to people affected by MS, seeks to raise awareness, understand and improve care and support for all people living with MS. They operate across the United Kingdom.

The Solution

  • Economic Change replacedthe legacy solution and excel reporting with Salesforce Non Profit Starter Pack, with specific focus of building out and deploying the Impact Management functionality for MS Society.
  • Provided a solution for accurate reporting and file.
  • Enabled better data sharing internally within the organization and with relevant stakeholders at trustee board level.
“Salesforce has vastly improved data capturing and associated reporting and analysis allowing for much more accurate impact assessment and management. It has provided a much clearer strategy around improving the organisations impact and service deliver using highly accurate data and reporting to make critical business decisions. It has been a truly exciting project for the Helpline Team at MS Society and we look forward to continuing to work with Economic Change as we expand our use of the system”
Jo Haffenden
Impact And Evaluation Manager

The Results

  • Vastly improved data capturing and associated reporting and analysis allowing for much more accurate impact assessment and management.
  • Much clearer strategy around improving the organisations impact and service delivery using highly accurate data and reporting to make critical business decisions.
  • Greatly increased transparency to volunteer community and the board of trustees around running of the organisation.
  • Increased ability to attract more funding and more volunteers due to being able to give accurate data to potential donors as well as a much more user friendly and flexible, mobile technology solution to potential volunteers.

Improve your programme management

Interested in a similar project? Get started today

Related Case Studies
Alzheimer’s & Dementia Support Services

Customer Service & Programme Management for Alzheimer’s & Dementia Support Services Effective data capture and management in Salesforce has enabled them to help support more families, prove their value & impact and empowered them to increase their capacity to deliver The Context Alzheimer’s & Dementia

Read More »
Grace Eyre

Implementing a Salesforce solution has helped Grace Eyre across all departments from HR, Housing, Service Delivery, Property Management, Fundraising and Marketing.

Read More »

Sign up to our Weekly News Bulletin

Sign up to our weekly news bulletin to hear about webinars, case studies, benefit from expert advice and top tips to improve your organisation with digital Salesforce solutions.