Salesforce Consultancy
Power the performance of your people and your nonprofit
Trusted by:
Economic Change is committed to helping organisations benefit from salesforce to improve
- Financial efficiency and sustainability
- Data and business intelligence
- Customer service
- Stakeholder engagement and impact
What our Salesforce Consultancy includes
We empower you through four key pillars for success.
We are a proud Silver Salesforce.com Consulting Partner and Salesforce.org Impact Partner and offer a unique perspective and proposition.
Our consultants have first-hand knowledge and are passionate about the not-for-profit sector. We collaborate closely with clients to identify the core needs of their project and deliver to help you achieve success.
Management Strategy
We help management teams to rethink and redefine their management processes to achieve a coherent organisational strategy. Maximising the power of technology, we design solutions to capture relevant data, streamline teamwork, introduce automation and reduce administration. This will result in an improved return on investment.
Salesforce CRM
Combining a clear management strategy and key performance indicators, we help each charitable organisation to harness the power of Salesforce in conjunction with third-party apps. We implement a fully-customised client management system in order to manage and monitor the range of operational and delivery services.
Impact Measurement
We help clients to improve data intelligence. We identify their key performance indicators across departments, design a solution to collect and monitor data in an efficient and intentional manner. Results are demonstrated and evaluated in relation to internal and external stakeholders by use of reports and dashboards.
Change Management
We will support your change management process through sharing best practice in change management techniques and providing expertise through coaching and facilitation in specially designed workshops. We’ll work with you to create an improved strategy to excite, engage, influence and manage this change with your team.
Why Economic Change?
Our passion, expertise and dedicated approach is widely acclaimed by our clients. We help maximise the economic and social benefits of your Salesforce system including marketing automation. Since 2012, we have enabled our socially-driven clients to increase efficiency, sustainability and to maximise impact.
300+
Non Profits
600+
Projects
65%
Repeat / Referral
5000+
Pro Bono Hours
How our Salesforce Consultancy Projects work
We see it as our responsibility to give you the strategy, tools and structure to embed your CRM system at the heart of your organisation, and to empower your team to use it to grow, scale and become more efficient – ultimately empowering your cause through our 5-step process.
1
Scoping Session
We turn your vision into a robust plan and streamline processes. This all starts with a clear strategy, our team of experienced and certified professionals provide a hands-on approach where we analyse your business, understand the current problems, your long term goals and objectives and create a strategy which maps this out in alignment with your key performance indicators.
2
Design Session
We help your team to appraise and map out a new way of working using new technology to keep it streamlined and lean. Creating clear process maps at the design stage empowers your teams to use their CRM in a consistent way, providing effective data and ensuring your organisation gains the maximum benefit from its investment.
3
Customisation
Nonprofits can benefit from the power of great technology. Our team are certified Salesforce professionals and customise Salesforce CRM and it’s range of products and ISV products to help support your fundraising, marketing, programme delivery, operations, volunteer management and support desk teams.
4
User testing and training
Once the system has been customised, our team will run through the system with the your team to enable them to learn how it works, test it and request any further changes that can be accommodated. User testing is combined with management training to maximise use of time on this programme. Following the completion of changes a final run-through of the solution will be presented to the client either onsite or virtually dependent on time and budget left.
5
Basic Salesforce Admin training
We deliver training and facilitation on Salesforce Administration and Solutions to help you maximise the benefits of your CRM investment. Our training is tailored to you and are delivered by our Salesforce certified team.
Get started today
Book a FREE consultation with a member of our team and see how we can help empower your organisation.
Contact usCharity Discount Package
You may qualify for our Charity Discount Package Scheme as part of a Salesforce Consultancy Contract. Book a call with one of our consultants to find out more.
Find Out MoreOur Salesforce Consultancy Packages
We deliver projects using Agile Project Management Methodology. We prioritise the deliverables with your team to align to the available budget. Requirements can include:
Consultancy Package
Options
Business Analysis
Change Management
Salesforce Customisation
User Testing and Design
Training
ISV integration
Health Checks
Support Contracts
Our Customers
love what we do
Over 600 Projects delivered to over 300 non profits. Economic Change has empowered companies of all sizes with Salesforce.
“This was a completely new project for us, the team were fantastic and made this journey enjoyable and a lot easier to manage. Their communication was excellent and very clear, keeping us informed throughout the process. All questions were answered efficiently and they were quick to help us out when ever we needed.”
RSPCA Norwich
Salesforce Verified
This review is provided to Salesforce by the customer in a project satisfaction survey.
“Economic Change worked very closely with us,was very approachable and was excellent at explaining things in a way that we could easily understand. Their help was much appreciated by our team and the wider organisation who have been impressed at how we are starting to implement what we have learnt. ”
Plunkett Foundation
Salesforce Verified
This review is provided to Salesforce by the customer in a project satisfaction survey.
“Economic Change really understood how our charity works which proved to be very useful in designing our salesforce org. We have now a very flexible and valuable tool that will help us keep up to date information on our contacts, relationships and activities. This in turn will massively reduce the time collecting our stats for grant funders. Thank you!”
Entelechy Arts
Salesforce Verified
This review is provided to Salesforce by the customer in a project satisfaction survey.
“Economic Change and our assigned consultant really went above and beyond to develop what we needed. During the scoping period, they really worked with us to identify the priorities and find ways to get the most functionality out of our limited budget. Our consultant was very patient and flexible, adapting things as we tested and refined our needs. The Supermum trainee was smart, efficient, and led a great Admin training. Economic Change also provided input on the most appropriate payment processor for us, which was area that we weren't implementing on this project. I have already recommended Economic Change to a friend at another charity and I would gladly do so again.”
The Care Workers Charity
Salesforce Verified
This review is provided to Salesforce by the customer in a project satisfaction survey.
Book a Digital Strategy Consultation
Book a FREE consultation with a member of our team. As part of the consultation, we will review your business priorities, technical requirements and product options to help you develop and reinforce your digital strategy.
Book TodayExplore our Services
Salesforce Support Contracts
An annual support contract gives you access to our team of Salesforce certified experts. We work with your team providing ongoing platform support to identifying opportunities for improvement.
Deliverables can include:
- Salesforce System healthcheck.
- Webinars & Online Training Courses.
- Mentoring & Technical Support.
Salesforce Training
Our experienced experts will provide a 6 month salesforce training course for your organisation on using Salesforce CRM. Each course is tailored for team members who are and will be administering A Salesforce system.
Deliverables can include:
- Online Virtual Workshops.
- In-house Training.
- Nonprofit Success Pack.
Salesforce Marketing Solutions
Marketing automation platforms are essential to help get the right messages to the right people. Our Salesforce certified partners support you with setup and integration of marketing automation.
Deliverables can include:
- Marketing platform integrations.
- Pardot Setup & Implementation.
- Ongoing Technical Support.