Salesforce Support Contracts

Our Support Contracts help nonprofits with:

1. Support staff with Salesforce requests and training
2. Development of an existing Salesforce system that is currently in use
3. Out-sourced Salesforce Technical resource to manage their system

Trusted by:

Dot Dot Dot

Why Economic Change?

Our passion, expertise and dedicated approach is widely acclaimed by our clients. We help maximise the economic and social benefits of your Salesforce system including marketing automation. Since 2012, we have enabled our socially-driven clients to increase efficiency, sustainability and to maximise impact.

200+

Nonprofits

400+

Projects

65%

Repeat / Referral

3000+

Pro bono hours

What our Support Contracts include

Clients can purchase a block number of hours to deliver against their requirements. This might be short interval projects or an annual support contract. We typically offer three different levels of support plans. 

Annual or Adhoc Salesforce Support Plan

An initial business analysis session will be undertaken to anticipate requirements and support needs to estimate the number of hours needed over the course of the year and expected time frames. You can choose to buy an annual plan or purchase a block of hours.

Added Value Support

Regular online seminars provide added value support to develop your technical and strategic expertise to inform and train you and your users. We share customer stories, encourage discussion and deliver training on key products.

Strategic Planning

We want to work with all customers to develop a CRM Roadmap to ensure they maximise the value of their CRM solution. We will share customer success stories, introduce you to new products and help your team understand it’s potential by delivering demo’s and consultations with senior management.

System Health Checks

Maintaining a healthy CRM is important and we can undertake a structured health check with training to make sure the product and features are up to date, data governance and quality is high and there is adequate system governance and management in place.

How our Salesforce Support Contracts work

Once a Support Contract is in place your account we will kick off the contract with an inception call and system review. Ongoing support will be managed by our Online Customer Community, which allows clients to submit their request for assistance. Each request is processed by first defining and agreeing the scope of the work to be completed, and then allocated to one of our specialists to resolve to an agreed schedule.

1

Just-in-time flexible support

We aim to help you in the most appropriate and flexible manner, directly in line with your needs. You can opt for advice on training, customisation or analysis delivered by our specialist team, as and when you need it. Response time for urgent cases can be predetermined to give you peace of mind.

2

Latest release briefing

Salesforce releases software updates three times a year. Our support teams can notify you of new features which will benefit your organisation. We can also inform you of any system-critical updates, guaranteeing your Salesforce system is consistently operating at full potential.

3

Health check

As Salesforce innovates and your business evolves and your organisation’s needs change, so will your system requirements and procedures. We can perform rigorous testing and analysis on the health of your system to provide guidance on future best practice, identifying new opportunities and fully engaging and empowering your team.

4

Dedicated client portal

For full transparency and continual access to contract details, our dedicated portal allows you to review information at anytime. Using the Salesforce Service Cloud and Communities function, your organisation is able to log requests as and when they arise. The progress of each case can be tracked as our team works to resolve your case.

5

Online training

Establishing user-confidence will ensure optimal use of your Salesforce system. To facilitate training, we regularly produce new videos and webinars covering all aspects of Salesforce functionality and how to maximise your return on investment. We will invite you to the series of events we run.

6

On-site visits

By prior arrangement, on-site visits by a member of our team are formulated in four-hour/full-day blocks and can be organised throughout the year according to your requirements.

7

Top Up Support

Additional ad hoc or top up packages are also available to our clients, allowing flexibility and the opportunity to focus on a certain topic for a more tailored approach. These are available in four- or eight-hour slots.

Get started today

Book a FREE consultation with a member of our team and see how we can help empower your organisation.

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Charity Discount Package

You may qualify to use our Charity Discount Package Scheme as part of a Salesforce Support Contract. Book a call with one of our consultants to find out more.

Find Out More

Our Salesforce Support Packages

Economic Change offers a selection of Support Service Packages designed to fit your needs as a business, and to ensure assistance is only a phone call away.

Support package
included
Flexible support
Latest release briefings
Salesforce health check
Dedicated customer portal
Online training
Access to webinars
On-site visits starting at 1 per year
Virtual support starting at 20 hours per year

“The Salesforce implementation enabled us to have a single overview of the full range of grants we had made and how we were working with community businesses across the country.It tied together the details needed for our finance team with information on social impact and contextual information on the places our funds were reaching.The main benefit of working with Economic Change was shifting my perspective to think more broadly about business needs and how Salesforce could support those.They also guided us through the thinking of what processes and structures needed to be in place to enable that.”

David Chater,
Head of Funds

Book a Digital Strategy Consultation

Book a FREE consultation with a member of our team. As part of the consultation, we will review your business priorities, technical requirements and product options to help you develop and reinforce your digital strategy.

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Explore our Services

Salesforce Consultancy

In collaboration with your organisation, our Salesforce experts will analyse your business strategies and processes to create a fully-customised Salesforce CRM. Identifying your needs, we aim to achieve measurable outcomes.

Deliverables include:

  • Business Analysis and Design
  • Customisation an Development
  • User Testing and Training
Learn more

Salesforce Training

Training programmes can be delivered to team members administering your organisation’s Salesforce CRM. We can deliver end-user training or system administration training on a range of technical features and products.

Deliverables include:

  • Online virtual workshops
  • In-house training
  • One off training sessions
Learn more

Salesforce Marketing Solutions

Marketing automation platforms are essential for targeted communication. Our certified Salesforce Consultants can advise on the implementation and integration of your marketing automation tools.

Deliverables include:

  • Marketing platform Integrations
  • Pardot Set-up & Implementation.
  • Ongoing technical support.
Learn more