Salesforce Support Contracts
Our Support Contracts help nonprofits with:
1. Support staff with Salesforce requests and training
2. Development of an existing Salesforce system that is currently in use
3. Out-sourced Salesforce Technical resource to manage their system
Why Economic Change?
What our Support Contracts include
Clients can purchase a block number of hours to deliver against their requirements. This might be short interval projects or an annual support contract. We typically offer three different levels of support plans.
Annual or Adhoc Salesforce Support Plan
Added Value Support
System Health Checks
How our Salesforce Support Contracts work
Just-in-time flexible support
We aim to help you in the most appropriate and flexible manner, directly in line with your needs. You can opt for advice on training, customisation or analysis delivered by our specialist team, as and when you need it. Response time for urgent cases can be predetermined to give you peace of mind.
Latest release briefing
Salesforce releases software updates three times a year. Our support teams can notify you of new features which will benefit your organisation. We can also inform you of any system-critical updates, guaranteeing your Salesforce system is consistently operating at full potential.
As Salesforce innovates and your business evolves and your organisation's needs change, so will your system requirements and procedures. We can perform rigorous testing and analysis on the health of your system to provide guidance on future best practice, identifying new opportunities and fully engaging and empowering your team.
Dedicated client portal
For full transparency and continual access to contract details, our dedicated portal allows you to review information at anytime. Using the Salesforce Service Cloud and Communities function, your organisation is able to log requests as and when they arise. The progress of each case can be tracked as our team works to resolve your case.
Establishing user-confidence will ensure optimal use of your Salesforce system. To facilitate training, we regularly produce new videos and webinars covering all aspects of Salesforce functionality and how to maximise your return on investment. We will invite you to the series of events we run.
By prior arrangement, on-site visits by a member of our team are formulated in four-hour/full-day blocks and can be organised throughout the year according to your requirements.
Top Up Support
Additional ad hoc or top up packages are also available to our clients, allowing flexibility and the opportunity to focus on a certain topic for a more tailored approach. These are available in four- or eight-hour slots.
Charity Discount Package
You may qualify for our Charity Discount Package Scheme as part of a Salesforce Consultancy Contract. Book a call with one of our consultants to find out more.
Our Salesforce Support Packages
Economic Change offers a selection of Support Service Packages designed to fit your needs as a business, and to ensure assistance is only a phone call away.
|Latest release briefings|
|Salesforce health check|
|Dedicated customer portal|
|Access to webinars|
|On-site visits starting at 1 per year|
|Virtual support starting at 20 hours per year|
Our Customers love what we do
This review is provided to Salesforce by the customer in a project satisfaction survey.
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