Salesforce Support Contracts

Our Support Contracts help nonprofits with:

1. Support staff with Salesforce requests and training
2. Development of an existing Salesforce system that is currently in use
3. Out-sourced Salesforce Technical resource to manage their system

Trusted by:

Why Economic Change?

Our passion, expertise and dedicated approach is widely acclaimed by our clients. We help maximise the economic and social benefits of your Salesforce system including marketing automation. Since 2012, we have enabled our socially-driven clients to increase efficiency, sustainability and to maximise impact.

300+

Non Profits

600+

Projects

65%

Repeat / Referral

5000+

Pro Bono Hours

What our Support Contracts include

Clients can purchase a block number of hours to deliver against their requirements. This might be short interval projects or an annual support contract. We typically offer three different levels of support plans.

Annual or Adhoc Salesforce Support Plan

An initial business analysis session will be undertaken to anticipate requirements and support needs to estimate the number of hours needed over the course of the year and expected time frames. You can choose to buy an annual plan or purchase a block of hours.

Added Value Support

Regular online seminars provide added value support to develop your technical and strategic expertise to inform and train you and your users. We share customer stories, encourage discussion and deliver training on key products.

Strategic Planning

We want to work with all customers to develop a CRM Roadmap to ensure they maximise the value of their CRM solution. We will share customer success stories, introduce you to new products and help your team understand it’s potential by delivering demo’s and consultations with senior management.

System Health Checks

Maintaining a healthy CRM is important and we can undertake a structured health check with training to make sure the product and features are up to date, data governance and quality is high and there is adequate system governance and management in place.

How our Salesforce Support Contracts work

Once a Support Contract is in place your account we will kick off the contract with an inception call and system review. Ongoing support will be managed by our Online Customer Community, which allows clients to submit their request for assistance. Each request is processed by first defining and agreeing the scope of the work to be completed, and then allocated to one of our specialists to resolve to an agreed schedule.

Just-in-time flexible support

We aim to help you in the most appropriate and flexible manner, directly in line with your needs. You can opt for advice on training, customisation or analysis delivered by our specialist team, as and when you need it. Response time for urgent cases can be predetermined to give you peace of mind.

Latest release briefing

Salesforce releases software updates three times a year. Our support teams can notify you of new features which will benefit your organisation. We can also inform you of any system-critical updates, guaranteeing your Salesforce system is consistently operating at full potential.

Health check

As Salesforce innovates and your business evolves and your organisation's needs change, so will your system requirements and procedures. We can perform rigorous testing and analysis on the health of your system to provide guidance on future best practice, identifying new opportunities and fully engaging and empowering your team.

Dedicated client portal

For full transparency and continual access to contract details, our dedicated portal allows you to review information at anytime. Using the Salesforce Service Cloud and Communities function, your organisation is able to log requests as and when they arise. The progress of each case can be tracked as our team works to resolve your case.

Online training

Establishing user-confidence will ensure optimal use of your Salesforce system. To facilitate training, we regularly produce new videos and webinars covering all aspects of Salesforce functionality and how to maximise your return on investment. We will invite you to the series of events we run.

On-site visits

By prior arrangement, on-site visits by a member of our team are formulated in four-hour/full-day blocks and can be organised throughout the year according to your requirements.

Top Up Support

Additional ad hoc or top up packages are also available to our clients, allowing flexibility and the opportunity to focus on a certain topic for a more tailored approach. These are available in four- or eight-hour slots.

Get started today

Book a FREE consultation with a member of our team and see how we can help empower your organisation.

Learn More

Charity Discount Package

You may qualify for our Charity Discount Package Scheme as part of a Salesforce Consultancy Contract. Book a call with one of our consultants to find out more.

Our Salesforce Support Packages

Economic Change offers a selection of Support Service Packages designed to fit your needs as a business, and to ensure assistance is only a phone call away.

Support Package	Options
Flexible support
Latest release briefings
Salesforce health check
Dedicated customer portal
Online training
Access to webinars
On-site visits starting at 1 per year
Virtual support starting at 20 hours per year

Our Customers love what we do

Over 600 Projects delivered to over 300 non profits. Economic Change has empowered companies of all sizes with Salesforce.

“This was a completely new project for us, the team were fantastic and made this journey enjoyable and a lot easier to manage. Their communication was excellent and very clear, keeping us informed throughout the process. All questions were answered efficiently and they were quick to help us out when ever we needed.”

“Economic Change really understood how our charity works which proved to be very useful in designing our salesforce org. We have now a very flexible and valuable tool that will help us keep up to date information on our contacts, relationships and activities. This in turn will massively reduce the time collecting our stats for grant funders. Thank you!”

“Economic Change and our assigned consultant really went above and beyond to develop what we needed. During the scoping period, they really worked with us to identify the priorities and find ways to get the most functionality out of our limited budget. Our consultant was very patient and flexible, adapting things as we tested and refined our needs. The Supermum trainee was smart, efficient, and led a great Admin training. Economic Change also provided input on the most appropriate payment processor for us, which was area that we weren't implementing on this project. I have already recommended Economic Change to a friend at another charity and I would gladly do so again.”

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