The complete Employability CRM Solution

Empower your employability team with Employabilty Exchange – providing a range of tools to manage the progression of beneficiaries into work.

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Are you looking to improve the management of your Employability Service with a one stop solution?

Then read on…Does this sound familiar?

Poor administration

  • Inconsistent tracking of outputs and outcomes.
  • Time consuming planning and tracking of deliverables
  • Disconnected systems and reporting

Poor Customer Experience 

  • Paper based manual forms
  • No self-service support
  • Poor visibility of customer journey
  • Inconsistent communication

Lack of Data Quality

  • Time consuming reporting to funders
  • Limited visibility on progress towards outputs and outcomes
  • Poor intelligence for management teams

Employability Exchange Features

Check out the range of features available in our Employability Management Solution below to meet the needs of Employability teams and the range of outcomes that our clients shout about.

Integrated Employability Database

Benefit from a 360 view of your beneficiaries to record interactions, delivery of services and job search support.

  • Beneficiary management
  • Goal setting
  • Skills development
  • CV and Interview prep
  • Job placement management
  • Increased efficiency
  • Improved outcomes
  • Greater data visibility

Enhance Beneficiary Engagement

Advance your communication efforts through online self-service solutions to maximise engagement, speed up results and improve outcomes.

  • Online assessment/application forms
  • Online job readiness support and guidance
  • Online Learner Mgmt System
  • Online jobs, training and partner directory
  • Improved engagement rates
  • Increased outputs and outcomes
  • Improved satisfaction rates

Internal Departmental Efficiency

Improve processes between fundraising, programmes, finance and comms to streamline efforts, and enhance customer service and engagement.

  • Real-time access to data analytics
  • Security management to limit access
  • Integration with E-marketing tools
  • Integration with LMS solutions
  • Integration with Social Media
  • Improved monitoring and evaluation
  • Improved management decisions
  • Improved business development wins

Need Employability Exchange implementation?

We’ve got you covered, Talk to our certified experts today.

Book your demo today

Check out what our customers say..

“We have expanded our employability service using volunteers thanks to Salesforce. We couldn’t have done this nationally without improving efficiency and team co-ordination. We have reduced administration and improved compliance performance with external auditors, due to capture and tracking of all interactions.”

Sally Goodger
National Volunteer Manager

View Success Story

“We launched a brand new recruitment service to place unemployed mums into work. We trialed different recruitment management solutions and they didn’t cut it. We now have an end to end candidate management system for all candidates going through our employability service.”

Hazel Swan
Account Manager, Supermums

View Success Story

“The implementation of Salesforce has invigorated IYF, we’re now a more open, more connected and more engaged organisation. We are extremely excited by the granularity of data now available to us and the opportunities this brings to our Programme and Business Development teams Internationally.”

Pia Campbell,
Director, Monitoring,Evaluation & Learning

View Success Story

Full overview of our Employability Solution

Our Employability Exchange Solutions brings together all of the benefits of the #1 Salesforce CRM platform and Non Profit Cloud with additional features that we feel creates a full employability management service from support to job placement.


Enquiry Management
Contact Management
Household/Account Mgmt
Activity Management
Communication Tools
Goal Setting
Service Delivery Management
Job Application Management
Outcome Tracking
Volunteer Management
Campaign Management
Reports and Dashboards
Mobile Access
Workflows and Approvals
Duplicate management
Payment by Results Tracking
Online Jobs/Training Search Directory
Self Service Community
Online Application/Assessment Forms
Advanced Analytics
Integrated E-marketing
Integrated Event Management
Integrated LMS
Online CV Creator
Integrated SMS
Integrated Social Media
Secure Partner Access

Thinking about how to manage your employability

Download our Business Analysis Questionnaires to think through your requirements.

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Our Partners

We work with a number of technical partners to bring our fundraising management solution to life.


Salesforce offers a #1 CRM tool with a built in Non Profit Cloud which has some ready made features to support programme management. We build on this using products such as Community Cloud, Service Cloud, Pardot, Einstein Analytics to realise a great Employability Solution for clients.


Appinium is the most powerful way to leverage videos, multimedia, webinars, and learning natively across your Salesforce environment. With Appinium, your beneficiaries and partners can all learn where they are already interacting with you. And because it’s in Salesforce, you can make sure that the right content is always going to the right person and then monitor exactly how they engaged with it.

Form Assembly

Form Assembly offers a integrated online form experience for application forms, assessment forms, feedback forms etc. The forms can be presented by email, presented on web, or embedded within Salesforce communities to intuitively capture or present information given by beneficiaries and connect the dots within the system to give a 360 view.

Our Customers
love what we do

Over 600 Projects delivered to over 300 non profits. Economic Change has empowered companies of all sizes with Salesforce.

Read our Success stories

“This was a completely new project for us, the team were fantastic and made this journey enjoyable and a lot easier to manage. Their communication was excellent and very clear, keeping us informed throughout the process. All questions were answered efficiently and they were quick to help us out when ever we needed.”

RSPCA Norwich

Salesforce Verified

This review is provided to Salesforce by the customer in a project satisfaction survey.

“Economic Change worked very closely with us,was very approachable and was excellent at explaining things in a way that we could easily understand. Their help was much appreciated by our team and the wider organisation who have been impressed at how we are starting to implement what we have learnt. ”

Plunkett Foundation

Salesforce Verified

This review is provided to Salesforce by the customer in a project satisfaction survey.

“Economic Change really understood how our charity works which proved to be very useful in designing our salesforce org. We have now a very flexible and valuable tool that will help us keep up to date information on our contacts, relationships and activities. This in turn will massively reduce the time collecting our stats for grant funders. Thank you!”

Entelechy Arts

Salesforce Verified

This review is provided to Salesforce by the customer in a project satisfaction survey.

“Economic Change and our assigned consultant really went above and beyond to develop what we needed. During the scoping period, they really worked with us to identify the priorities and find ways to get the most functionality out of our limited budget. Our consultant was very patient and flexible, adapting things as we tested and refined our needs. The Supermum trainee was smart, efficient, and led a great Admin training. Economic Change also provided input on the most appropriate payment processor for us, which was area that we weren't implementing on this project. I have already recommended Economic Change to a friend at another charity and I would gladly do so again.”

The Care Workers Charity

Salesforce Verified

This review is provided to Salesforce by the customer in a project satisfaction survey.

Book your Digital Strategy Consultation

Book a FREE consultation with a member of our team. As part of the consultation, we will review your business priorities, technical requirements and product options to help you develop and reinforce your digital strategy.

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Explore the 360 Salesforce View



Impact Delivery


Helpdesk & Helplines


Grant Management


Managing Volunteers