The Technical Consultant role with certifications including App Builder, Advanced Administrator and Platform 1 with skills to deliver advanced administrator and junior developer requirements on our Customer Service Desk. Experienced in appraising and implementing advanced technical requirements for clients working within project teams and directly with clients.
Users and Security Profiles, Roles and Permission Sets
Workflow Rules / Process Builder
Set up of Communities and Salesforce Mobile Set Up
Visual Flows / Flows
Basic Visual Force Pages
Low Code Solutions
Reports and Dashboards
Installing and using third party apps – Clicktools, Conga Composer, IATs, Form Assembly, Docu-sign, Pardot.
Creating Training Manuals and Process Maps
Customer support role, responding to requests daily from customers.
Research into solutions to meet requirements.
Other administration tasks as required.
User Testing and Training – Presenting the solution back to clients throughout the user testing and training cycle and managing change requests to reach a successful project sign-off stage.
Continual Professional Development – Continue to undertake learning and training of certifications and trailheads to increase knowledge.
Essential – Completed relevant training and completed Administrator, Advanced Administrator or App Builder Certifications, Platform 1
Preferred – Additional Salesforce Certifications
Essential – Experience working with third party apps – Payment Integration Tools, Clicktools, Conga, Form Assembly.
Minimum 4 year Salesforce Admin and 2 years Junior Developer experience in multiple instances using Salesforce and integrating Apps.
A clear passion for and background and experience working with non-profit sector.
Evidence and experience of job responsibilities detailed above.
Demonstrates knowledge and enthusiasm ongoing learning.
Personal attributes required – independent worker, confident, analytical, takes initiative, attention to detail, team-player, keen to learn, takes a supporter role, ambitious, solution-oriented.
Experienced in client liaison and support to assist with their requirements.