Economic Change and Salesforce will present on the range of ways you can capitalise on using Salesforce to support your Grant Making Foundation.
To give you some food for thought, we’ve revisited our popular blog on 5 Ways to Boost Grant Management Efficiency with Salesforce which looked at some of the challenges our grantmaking clients face…
With an ever-increasing demand for grants, grantmakers are having to get smarter in the ways they select and manage their grantees, and evaluating the impact of their support. To do this, they are increasingly turning to digital, using solutions like Salesforce and other third party apps to reduce administration, streamline processes and increase intelligence. Here are some of the challenges Saleforce can help solve:
Too many applications to manage
Providing free support has its implications. Demand is high and quite often resource is limited. It’s also a competitive and selective process. To help you quickly sift and filter suitable applicants, you can introduce initial EOI online forms* on your website to check eligibility of applicants. Those which meet the initial eligibility criteria are then emailed an online application form to complete. You could limit the number of applications you receive and cap entries. If an online application has a set of open and closed questions, a CRM can enable more quantifiable questions to be quickly sifted against criteria to shortlist suitable applicants within the CRM.
Temporary need to increase assessment teams
An increasing number of applications inevitably increases need for more assessment resource. You could expand access to your CRM via Salesforce Community Licenses to give external stakeholders the ability to login into the CRM to access and read applications and to complete a series of fields related to assessment criteria. This approach ensures transparency and consistency in the assessment process and speeds up administration for all those involved. If you don’t want to invest in community licenses, you could invest in Conga Composer, to enable you to print off applications in bulk!
Connect your grantees
You could create an online directory of grantees which exposes data from Salesforce to share with others, or to introduce a Salesforce Community with public and private chatter groups to help grantees develop partnerships for B2B sales, referrals or tenders.
Want to offer more than just money?
If you want to offer training, consultancy or mentoring, you can use Salesforce to gather information about organisational need, match suitable consultants/volunteers and track deliverables around this support. You could also use online forms or community licenses to empower the stakeholders who deliver the support, to feedback on their deliverables and subsequent outcomes of the beneficiary.
Shout about your impact
If you want to monitor the impact of your support, you can create online reporting surveys that trigger at timely intervals by email, to request impact data back from grantees. Once the beneficiaries have completed their report, the data is automatically entered into the CRM system and aggregated into an impact analytics dashboard to give the big picture.
*Online form tools mentioned above include the use of Form Assembly and Clicktools, or alternatively a Visualforce page within a Salesforce Community environment. We’ve found these have been the best solution for our clients.
During our breakfast event, we will showcase how you can use Salesforce for your end-to-end management of grant giving for:
Client Case Study – Plunkett Foundation
“Salesforce CRM has revolutionised the way Plunkett supports the communities we work with. It has enabled us to manage the whole process, from allocating consultancy support to awarding bursaries to start-up community co-operatives, more effectively and efficiently and has meant we can support even more community co-operatives to begin trading. Using a third party online form app has meant we now have a closer relationship with communities in determining their impact on the communities they serve. The expertise of Economic Change and their understanding of what Plunkett wants to achieve means we have not only been able to implement a system that fits our needs and greatly improves Plunkett, but we also now have the confidence and ideas to develop our Salesforce CRM further.”
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May 22, 2018