Membership Management for Good Neighbours Network
The Context
Good Neighbours Network groups are all about people offering a helping hand to others in their local community. Each group is different, but will often include transport assistance, social activities and a befriending scheme. Good Neighbours groups have been around for at least 40 years. Groups were formed in the 1970s, and have grown. to over 120 groups across the whole of Hampshire.
The Solution
The project involved the set up and customisation of a CRM database so that an Umbrella organisation might better manage its correspondence and relationships with around 120 member organisations. The project involved CRM customisation, data import, Eventbrite and Mail Chimp Integrations.
The Good Neighbours Network joined the Economic Change Charity Discount Scheme, where Senior Consultants are supported by a trainee Supermum offering 6 free days of Salesforce admin support to complete a project. This meant a significant cost-saving on implementation for the Project, and also work experience of live Salesforce projects for the Supermum.
The Results
- Easier to capture information and make it available to all staff.
- The increased potential to gather data from diverse client groups far more easily and save huge amounts of time in the process.
