Customer Stories > Viewpoint
Programme & Membership Management For Viewpoint

Customer Stories > Viewpoint
The Context
A service user involvement charity in Hertfordshire which works with people to ensure that their views and experiences of people with mental health or drug and alcohol problems form part of the design, delivery and monitoring of services. They support members to act as representatives, deliver training and support their self development by creating opportunities to improve their confidence, resilience and progress where they want to.
As with many smaller charities, their ability to record and monitor outcomes was not as robust as they desired. Their recording methods were varied and collating data would often be time consuming. They were unable to perform dynamic monitoring on performance, meaning that there was a time lag before areas for improvement were identified. As our significant proportion of services were contract based, they struggled to respond quickly to changes in monitoring requirements which required a sophisticated data management system.
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