Customer Stories > Grace Eyre
Programme Management and Impact for Grace Eyre
The Context
The Grace Eyre Foundation work towards being led by people with learning disabilities and through that aim to deliver high quality housing, support and activities in their local communities. They operate two social enterprise services– a theatre and social housing in addition to holding public sector contracts for supporting the welfare of disabled adults across Sussex.
The Challenge
Experiencing continued growth over the last few years, the foundation found itself expanding it’s income stream sources, however with spending cuts and increased competition, they also faced the pressures of cutting costs and were looking to streamline and improve their processes and systems to manage internal operations accordingly.
They needed new solutions across all departments from HR, Housing, Service Delivery, Property Management, Fundraising and Marketing.
The Solution
Economic Change provided
- a combination of coaching and training with the Grace Eyre Foundation management team to develop an organisation-wide social impact strategy & change management strategy in response to the operating environment
- Undertook business analysis across all business functions to identify their requirements and facilitate an outcomes.
- streamlined their management processes, and developed a bespoke Salesforce specification for implementing a new CRM system.
- Implemented a Salesforce platform for managing their service delivery and trained an in-house salesforce team to maintain and further the development.
“Grace Eyre Foundation have had the expert advice and guidance from the Economic Change team whilst developing our business strategies, organisational processes, CRM and our impact reporting. I have found their professionalism and skills invaluable in guiding us through the process. I don’t think we could have done it without them.”
Eva Jarvis, CEO, Grace Eyre
